Solution Implementation Specialist

ABM Industries

New York, NY

JOB DETAILS
SALARY
$77,000–$110,000 Per Year
SKILLS
Analysis Skills, Artificial Intelligence (AI), Change Management, Communication Skills, Customer Acquisition, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer/Client Research, Detail Oriented, Follow Through, Incentive Programs, Information Technology & Information Systems, Inside Sales, Metrics, Multitasking, Operational Improvement, Operational Support, Operations Processes, Performance Metrics, Power BI, Problem Solving Skills, Process Improvement, Product Demonstration, Product Support, Project/Program Management, Reporting Dashboards, Root Cause Analysis, Software as a Service (SaaS), System Operations, Systems Administration/Management, Team Player, Technical Sales, Testing, Time Management, Trend Analysis, Willing to Travel, Workflow Analysis
LOCATION
New York, NY
POSTED
4 days ago

Overview

You're self-driven and accountable, equally comfortable in structured and ambiguous environments. You take ownership, raise risks early, and bring practical solutions instead of just escalating problems. You're genuinely curious about the business and how technology lands with real people and real operations.

Most of all, you thrive in an open, collaborative culture. You share what you learn, ask for help when you need it, and represent CTSI with the kind of professional maturity that makes clients and colleagues want to keep working with you.

CTSI is a newly formed team – you're getting in on the ground floor. We operate with a strong open culture of collaboration and teamwork: candid conversations, shared wins, mutual respect, and a belief that the best solutions come from people thinking together. If that sounds like where you do your best work, we'd love to hear from you.

Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit 2026 Recruiting Flyer - Staff & Mgmt

Pay: $77,000-$110,000
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s 
education, experience, skills, abilities, geographic location, and alignment with market data.
You may be eligible to participate in a Company incentive or bonus program.

Responsibilities

  • Lead end-to-end implementations across discovery, configuration, testing, training, deployment, and hypercare, owning timeline, quality, and client experience throughout.
  • Translate client needs into working solutions by analyzing workflows and field-level realities to configure deployments that are practical and usable for teams with varying tech comfort.
  • Run tailored demos and training that meet each audience where they are – frontline users, superusers, site leaders, and executives – and build superuser networks early to drive adoption.
  • Communicate with clarity and partnership keeping clients and internal teams aligned on status, risks, and next steps, surfacing concerns early with options, not just problems.
  • Use data to guide outcomes by reviewing dashboards, KPI trends, and adoption indicators; use Excel and similar tools to organize, analyze, and summarize what matters.
  • Partner across the business collaborating with Product, Support, Operations, Sales, and internal tech teams so client feedback flows back into the product.
  • Help build CTSI by contributing to our methodology, training materials, and processes – your field insights will directly shape how we work.
  • Use AI tools thoughtfully to strengthen communication, analysis, and delivery quality, while keeping ownership of the final work.
  • Travel up to 50% across the U.S. to support deployments, training, and go-lives.

Qualifications

  • Bachelor's degree in Business, CS, Engineering, Information Systems, Operations
    -or- equivalent experience deploying technology solutions with a solid PM foundation.
  • Minimum 5 years in technology implementation, client delivery, project management, or a comparable client-facing role.
  • Track record of delivering projects on time with strong organization, follow-through, and attention to detail.
  • Communication skills that flex naturally between frontline users, operational leaders, technical partners, and executives.
  • Strong problem-solving instincts: assess the issue, find the root cause, weigh options, drive resolution.
  • Hands-on experience with system configuration, user training, testing, and post-deployment support.
  • Advanced Excel skills – formulas, data organization, trend analysis, and structured reporting.
  • Comfort working independently across multiple concurrent projects.
  • Excellent project management skills and experience with tools, CRMs, or ticketing systems.
  • Experience with mobile deployments, workforce apps, field operations, or client-facing SaaS implementations.
  • Background with KPI reporting, adoption metrics, or client performance data; working knowledge of Power BI or similar.
  • Exposure to change management, user adoption programs, or operational process improvement.
  • Familiarity with ClickUp and Power BI.

About the Company

A

ABM Industries

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

COMPANY SIZE
10,000 employees or more
INDUSTRY
Business Services - Other
FOUNDED
1909
WEBSITE
http://www.abm.com/