The Role will remain Remote till COVID situation improves. Summary of the role:
You will be customer facing
You will be a product and technical expert responsible for the design of solutions for our customers, ensuring consistency with product vision.
You will be responsible for coordinating the solution design with the internal teams (R&D, Product Management) and the customer teams (business and R&D).
You will have experience in the leading CRSs of the industry, is skilled at managing customers, understanding customer requirements from a business and a functional/technical perspective, balancing our need against customer demands, designing solutions, communicating and coordinating with internal teams.
In this role you’ll:
Solution Design:
Be accountable for the solution design.
Drive scoping sessions with customers.
Coordinate with all necessary teams to come up with the solution.
Make sure all gaps have been identified, all dependency tracked.
Make sure the solution is in line with our strategy while at the same time meets our customer needs.
Make sure the solution is well communicated inside the R&D organization.
Customer Relationship:
Ensure a good relationship with our customers.
Listen to their needs, manage their expectations.
Set expectations to them as well.
Provide expertise and guidance on the solution.
Delivery:
During the program, provide inputs for sizing and plan.
Raise risks in a timely manner.
Follow the deliveries to ensure solution is in line with our customer requirements.
Handle Change Requests from our customers, understand the need, find workaround, propose solutions and coordinate sizing whenever required.
About the ideal candidate:
Education:
Bachelor's degree with 7+ years of experience in software development and/or business analysis. Master's degree in computer science is a plus.
Relevant Work Experience:
Work in the Hospitality Industry (CRS, PMS, OTAs, RMS...)
Software developer, business analyst, QA, solution manager, pre-sales, project manager.
Experience being customer facing
Have a technical background and analytical skills
Have worked on the connectivity/integration between systems
Are experienced in designing and building systems
Business Understanding:
Understanding of the challenges of companies working in complex ecosystems.
Understanding of Reservation Systems, Inventory Systems and Shopping Engine.
Understanding of the Hospitality industry.
Skills:
Computing: General understanding of programming, APIs, SOA.
Other:
Detailed oriented, demonstrated discipline and analytical problem-solving skills.
Ability to learn and actively seek new skills and knowledge to keep up with the changing technology field.
Ability to think outside the box, adapt to circumstances, learn from co-workers, and share information and experiences.
Must have excellent interpersonal skills and the ability to communicate in a positive and professional manner, both verbally and in writing
Leadership, problem-solving and troubleshooting skills with proactive customer service skills
Must be self-motivated, results oriented, and drive toward completing goals and projects on time
Ability to multi-task and manage priorities
Ability to work collaboratively with diverse groups and individuals