Solution Operations Manager, People Growth

About Mistral

Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems-across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector-co-creating customized AI systems that they can run on their terms.

We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.

The Role

As a Solution Operations, you will serve as a strategic business partner to our Solution team. This team, composed of AI Deployment Strategists, Infrastructure Solution Architects, and Applied AI Engineers, designs, deploys, and optimizes AI solutions that directly solve our enterprise customers' most complex challenges.

You will drive the end-to-end staffing strategy, ensuring alignment between business priorities, operational constraints, and talent deployment. Your mission is to optimize staffing efficiency, reduce time-to-staff, and build scalable processes that enable Mistral to deliver exceptional value to our customers.

It's a high-impact, hands-on position at the intersection of strategy, operations, and execution. You will work closely with Solutions leadership to develop data-driven staffing plans, align capacity with demand, and implement frameworks that match skills to customer needs. Your work will directly accelerate Mistral's ability to scale its technical pre-sales and post-sales motions while maintaining operational excellence.

What You Will Do

Worldwide Strategic Staffing & Capacity Planning - across all geographies

• Develop and execute a forward-looking staffing strategy aligned with business forecasts and needs, including resource allocation, staffing ratios across regions, and technical deployment metrics.
• Build and maintain a prioritization framework for recruitment (role type, geography) to ensure the Solutions team is staffed for high-impact customer engagements.
• Accelerate time-to-value by minimizing time-to-staff through efficient matching systems between skills and customer requirements.
• Act as a strategy partner to the Director of Solutions, providing insights on organizational design, role evolution, and scaling plans.

Data-Driven Staffing Optimization

• Identify and operationalize key metrics to measure staffing efficiency, team utilization, and impact on customer success and revenue.
• Create and maintain reporting mechanisms to track staffing KPIs, including time-to-staff, skill gaps, and deployment success rates.
• Synthesize and implement actionable recommendations to improve staffing processes and cross-functional alignment.

Scalable Staffing Systems & Automation

• Design and implement scalable processes, automations, and tools to streamline talent deployment and reduce operational friction.
• Optimize the Mistraler lifecycle (onboarding to project allocation) by ensuring seamless transitions and maximizing team productivity.
• Identify and eliminate bottlenecks in staffing workflows, leveraging automation to enhance agility and responsiveness to customer needs.

Cross-Functional Collaboration

• Partner with Sales, Product, Revenue Operations, Talent Acquisition and HR to align staffing capabilities with customer demands and business priorities.
• Support the development of the Solution team offerings and technical engagement models that maximize customer success.
• Collaborate with Product teams to ensure Solutions team feedback is integrated into the product roadmap.

Prepare materials for executive reviews, highlighting project successes, challenges, and strategic recommendations.

What We're Looking For

• 3+ years of experience in strategic operations, staffing, chief of staff or resource management within technical sales, solutions engineering, or professional services environments.
• Proven track record in optimizing processes, impacting business KPIs, and aligning resources with business priorities.
• Experience in staffing, resource management, or talent deployment is a strong plus.
• Strong analytical skills, with experience in Salesforce, data warehouses, and BI tools (e.g., Looker, Hex, BigQuery).
• Exceptional negotiation and diplomacy skills: ability to navigate complex stakeholder dynamics and align competing priorities.
• Hands-on, execution-focused mindset with a bias for action in ambiguous, fast-changing environments.
• Technical acumen: understanding of AI implementation, use cases, and scaling challenges is a strong plus.
• Bachelor's degree required; MBA or advanced degree preferred.
• Fluency in English (native level); additional European languages are a plus.

What We Offer

We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.

For the most up-to-date details on benefits available in your location, please refer to our Benefits page.

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