Solution Product Executive

Vacancy NameSolution Product Executive CompanyCraneware Inc SpecialityProduct CategoryPermanent Location Country Office LocationHome based - US Additional Locations Introduction to Craneware

Let's transform the business of healthcare! At The Craneware Group, we are dedicated to empowering our customers with industry-defining insights that pave the way for a brighter future.

If you are an energetic, forward-thinking individual with a passion for innovation, we invite you to join our thriving team of more than 750 dedicated professionals. Together, we''ll fuel the expansion of our SaaS platform and develop cutting-edge applications that redefine the healthcare landscape.

The Team

We are seeking a Solution Product Executive (SME) to lead the customer-facing success of Craneware's Medication & Supply Portfolio.

In this highly visible role, you will act as the subject matter expert (SME) across pharmacy and medication solutions-partnering closely with Sales, Implementation, Training, Customer Success, and the Revenue Office to ensure customers fully realize the value of our solutions.

From early-stage prospect engagement through implementation and long-term adoption, you will play a critical role in demonstrating product value, shaping customer solutions, and driving successful outcomes.

You Will Be

• Serving as the subject matter expert for Craneware's Medication & Supply platforms, guiding customers from initial engagement through to value realization.
• Partnering with Sales to present, position, and demonstrate product value in both virtual and on-site settings.
• Leading customer-facing assessments, delivering tailored solutions aligned to customer needs.
• Supporting product demonstrations, showcasing functionality, benefits, and real-world application.
• Collaborating with Implementation, Training, and Customer Success teams to ensure seamless onboarding and full product adoption.
• Delivering education and training to customers to maximize engagement and utilization of the platform.
• Developing solutions that enhance workflow efficiency and revenue cycle performance for healthcare organizations.
• Contributing to cross-sell and upsell opportunities by identifying additional customer needs.
• Acting as a thought leader internally and externally, contributing expertise across the portfolio.
• Working cross-functionally with Pharmacy Operations and Product Management to enhance product capability and customer outcomes.
• Staying current on industry trends, regulatory changes, and evolving technology within the medication and pharmacy space.

You Will Bring

• Licensed Registered Pharmacist or Pharmacy Degree required (PharmD preferred).

• Bachelor's degree with 7+ years' experience in complex healthcare operations, ideally within pharmacy or hospital environments.

• Extensive knowledge of the 340B program and healthcare delivery systems, including hospital and clinical pharmacy operations.

• Strong expertise across pharmacy systems and workflows, including:

• Automated dispensing cabinets

• Carousel systems

• Inventory and formulary management

• Wholesaler invoicing

• 340B regulations and compliance

• Advanced computer proficiency, with the ability to quickly learn and navigate new systems.

• Proven ability to analyze problems and deliver solutions at both strategic and operational levels.

• Excellent written and verbal communication skills, with the ability to engage diverse stakeholders.

• Comfortable working in a fast-paced, dynamic, and evolving environment.

• Strong project management and stakeholder engagement skills.

• Highly detail-oriented, with the ability to work independently and manage priorities effectively.

• Collaborative team player, committed to contributing to team, departmental, and organizational goals.

• Strong presentation skills, both in-person and virtual, with the ability to clearly communicate complex concepts.

• Ability to capture customer feedback and translate insights into actionable product enhancements.