Solution Technician

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource — our PEOPLE! We invite you to explore our opportunities and grow your career with us. 

The Chemical Solutions Technician’s (ST) primary role is to support Sonny’s combined customers by providing for their chemical needs. ST will work with chemical team to properly install Sonny’s chemistry, correct cleaning/application issues and provide a reporting safety net for Key and National Accounts.

• Coordinate and help install Sonny’s Chemistry products for Sonny's Accounts.
• Accurately document setups, with cost per car and service reports.
• Use Salesforce, Sonny’s Chemistry Customer Relationship Management (CRM) software to communicate activity with the team.
• Build strong relationships with new and existing customers.
• Work with team to address clients’ needs, concerns, and objectives.
• Handle objections in a positive manner by clarifying issues, emphasizing agreements and working through differences to net positive conclusions for all.

Customer Retention:
• Work with clients to solve their cleaning and application issues.
• Provide next steps and action items for issues that cannot be remedied in the field or are outside of the scope of work.
• Conduct standard service calls on Strategic Accounts to ensure Sonny’s Chemistry standards and commitments are met.
• Correctly report on customer retention activities by Utilizing Sonny’s Chemistry support tools and CRM programs like Salesforce.
• Work with technical, marketing, and other internal colleagues to meet customer needs.
• Participate in internal and external client debriefs.

Management and Research:
• Submit accurate weekly planning and bimonthly expense reports.
• Control expense and stay within the planned yearly budget.
• Test and accurately report on all new products.
• Provide technical training for our distributors and their staff.
• Develop a thorough understanding of the company and distributors’ capabilities.
• Understand and support the goals, purpose, and direction of Sonnys Chemistry to enhance market performance.
• Present a positive image that mirrors the core values of Sonny’s Chemistry.

Other:
• Operate in a safe manner in accordance with published safety guidelines. Must wear appropriate PPE as per company guidelines and accordance with job duties.
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.
• Contributes to team effort by accomplishing related results as needed.
• Other duties as assigned: Route Coverage for CAS PTO or open Positions, Special Project support.

• High School Diploma/GED preferred. 
• Three (3) years minimum of carwash service experience.
• Preferred experience in working with a national distribution and direct sales network
• Travel required.
• Clean Driving Record & Valid Driver's License.
• Prior experience that required excellent communication and organizational skills. Ability to communicate internally with various departments and externally with customers and distributors.
• Ability to use strong judgement with knowledge of company policies and procedures to resolve nonstandard problems.
• Problem-solving and analytical skills
• Demonstrates a strong work ethic and ability to multi-task
• Travel required as needed.

We offer a 100% employer-paid medical plan for eligible employees. In addition, the Company provides employer-paid Short-Term Disability (STD) coverage.

Employees and their eligible family members may also elect from a variety of voluntary, employee-paid benefit options, including additional medical plan choices, dental, vision, flexible spending accounts (FSAs), Long-Term Disability (LTD), life insurance, and a 401(k) plan with a Company matching contribution.

EEO Statement

Equal Opportunity Employer

Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

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