Analysis Skills, Artificial Intelligence (AI), Automation, Continuous Improvement, Cross-Functional, Customer Experience, Customer Service Management, Data Analysis, Data Quality, Documentation, English Language, Health Insurance, International Operations, Leading Edge Technology, Marketing, Metrics, Onboarding, Operational Improvement, Operations Processes, Process Development, Process Improvement, Project/Program Management, Regulatory Requirements, Reporting Skills, Standard Operating Procedures (SOP), Strategic Planning, Team Player, Technical Recruiting, Writing Skills
Solutions Analyst, Strategic Initiatives
Join Our Dynamic Team at Stand8!
At Stand8, we are experts in global IT staffing and solutions, always at the cutting edge of technology. We leverage people, processes, and technology to provide a white-glove experience for our customers, partners, and employees.
The Solutions Analyst, Strategic Initiatives will support Stand8’s internal operations by identifying process inefficiencies, improving workflows, and supporting adoption of new tools and operational improvements. This role will contribute to enablement, documentation, data integrity, onboarding excellence, employee experience, and 5-Star Service initiatives. The position is ideal for an early-career professional who is curious, analytical, and motivated by improving systems, processes, and engagement outcomes.
Why STAND 8?
- Growth Opportunities: We pride ourselves on the opportunities to grow within our organization, reflected in our impressive 99% retention rate.
- Innovative Environment: Work with cutting edge technology and be part of a dynamic team that values innovation and continuous improvement.
- Impactful Work: Join a mission-driven company that aims to positively impact the world through our focus on PEOPLE, PROCESS, and TECHNOLOGY.
Location & Work Type
Location: Guadalajara, Mexico
Work Type: Not specified
Key Responsibilities
- Work cross-functionally to identify inefficiencies, improve workflows, and support adoption of new tools, processes, and operational improvements.
- Lead training, documentation, and digital adoption initiatives through SOP development, enablement resources, and process improvement.
- Champion projects, rollouts, events, or other opportunities to explore your passion and make a difference.
- Contribute to internal project operations — from onboarding excellence to 5-star service and data enrichment, there are several ways to contribute.
- Own data integrity and enrichment as a foundation for success.
- Support Stand8’s 5-Star Service initiatives through employee experience programs, recognition efforts, merchandise coordination, and meaningful engagement opportunities.
- Track and analyze engagement signals including: CSAT and NPS data, participation and responsiveness metrics, internal and external feedback trends.
- Review and champion improvement efforts across onboarding workflows, communication touchpoints, and completion metrics.
Qualifications
Required:
- Recent graduates or early-career professionals with a background or interest in operations, customer service, project management, or similar.
- Fast learner who is naturally curious and motivated by improving systems and processes.
- Strong written communication in English.
- Excellent reporting experience and data analytics within Excel.
- Interested in AI tools, workflow automation, or no-code platforms.
Preferred:
Benefits
- Remote and hybrid work flexibility
- Competitive benefits package exceeding statutory requirements
- Minor and major medical expense insurance
- Access to ongoing training and professional development opportunities
- Inclusive and collaborative work environment with employee recognition programs
- Exposure to global operations and cross-functional collaboration
- Opportunity to contribute to international projects, events, and conventions
About Us
Stand8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. Stand8 focuses on the “bleeding edge” of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!
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Talent & Acquisition LLC., d/b/a Stand 8