Solutions Architect

Qualifications:

Are you a technically savvy problem-solver who thrives at the intersection of innovation and customer success? Do you enjoy translating complex requirements into practical, scalable solutions? Education Management Solutions (EMS) is seeking a collaborative and client-focused Solutions Architect to support our Sales and Engineering teams in delivering impactful, customized solutions.

This is an opportunity to play a critical role in shaping how our technology is designed, positioned, and delivered to clients. You’ll partner closely with Sales, Engineering, and customers to ensure solutions are technically sound, aligned to business needs, and set up for long-term success.

 What You’ll Do

• Design solutions: Lead technical discovery and translate customer requirements into scalable EMS solutions
• Support sales efforts: Partner with Sales to position EMS products and services through technical expertise and solution alignment
• Engage clients: Build strong relationships with customers to understand their needs and guide solution development
• Own the technical narrative: Develop and deliver compelling technical presentations, demos, and proposals
• Drive clarity: Review customer specifications, drawings, and requirements to create detailed Statements of Work
• Collaborate cross-functionally: Work closely with Engineering, Product, and Client Support teams to ensure solution feasibility and success
• Respond to RFPs: Lead responses to functional and technical requirements in RFPs/RFIs
• Support deal execution: Assist with proposal development, pricing strategy, and contract alignment

 Key Responsibilities

• Develop technical proposals and bid responses aligned with customer needs
• Ensure all proposed solutions meet customer and company requirements
• Provide input on solution pricing to support margin and growth goals
• Support customer discussions, presentations, and technical validations
• Create and maintain documentation for solution design, scope, and implementation
• Partner with internal teams to ensure smooth transition from sale to delivery
• Assist with vendor coordination and product/service sourcing as needed

 What You Bring

• Bachelor’s degree in a technical field or equivalent experience
• Experience in solutions engineering, systems design, or technical pre-sales
• Strong ability to translate complex technical concepts into clear, client-friendly language
• Excellent communication, presentation, and relationship-building skills
• Experience working with RFPs, technical documentation, and customer requirements
• Proficiency with MS Office and general business tools
• Willingness and ability to travel 20–40%

 Why EMS?

At EMS, we build technology that empowers healthcare educators and improves patient outcomes through better training. As a Solutions Architect, you’ll play a pivotal role in connecting our innovative platform to the real-world needs of our clients. You’ll work alongside a passionate, collaborative team focused on delivering meaningful impact.

Ready to help design the future of healthcare education?
Apply today and bring your technical expertise to a mission that matters.