Job Description
Solutions Center Representative - Private Retirement
Location: Hybrid; 18700 North Hayden Road, Scottsdale, AZ
Pay Rate: $19/hour, paid weekly
Schedule: Training: 10am – 7pm EST, Monday – Friday
Post-training: Shifts range between 8am-11pm EST Monday – Friday, 9am – 6pm EST Saturdays (once every 2 months)
Target Start Date: 09/07/2026, pending completion of new hire onboarding
Position Summary:
As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.
Key Responsibilities:
#TMNW
Location: Hybrid; 18700 North Hayden Road, Scottsdale, AZ
Pay Rate: $19/hour, paid weekly
Schedule: Training: 10am – 7pm EST, Monday – Friday
Post-training: Shifts range between 8am-11pm EST Monday – Friday, 9am – 6pm EST Saturdays (once every 2 months)
Target Start Date: 09/07/2026, pending completion of new hire onboarding
Position Summary:
As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.
Key Responsibilities:
- Handle inbound calls from members, partners and financial professionals
- Interpret policy changes and provide expert guidance
- Maintain records and use insights to enhance customer relationships
- Ensure compliance with industry regulations and company policies
- Educate customers on financial implications, penalties, and plan benefits
- Strive for first-call resolution and collaborate with internal teams on escalated cases when needed
- Participate in career development and goal-setting sessions
- Education: High school diploma or equivalent is required; Recent degree in finance, business, insurance, economics, or communications preferred
- Experience: 1+ year in customer service or sales
- Skills:
- Knowledge of various insurance products and the sales process
- Solid understanding of legal implications of certain product features in different states
- Strong communication and problem-solving abilities
- Computer proficiency
#TMNW
Numbers & Facts
| Location | Scottsdale, AZ |
| Industry | Staffing/Employment Agencies |
| Salary | $19 Per Hour |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1968 |
| Website | https://www.tailoredmanagement.com/ |
About Company
CONNECTING TOP TALENT WITH TOP-TIER OPPORTUNITIES
Tailored Management is a global staffing firm that specializes in partnering with large organizations that run their contingent labor program in a VMS/MSP environment. We have the unique capacity to support programs across all scopes and geographic locations from a single headquarters, successfully elevating program performance across the board and minimizing costs, miscommunication and delivery times. But what do we really do? We bring together the best talent with the greatest opportunities.
Skills
- Background Investigationunmatched
- Career Developmentunmatched
- Communication Skillsunmatched
- Computer Skillsunmatched
- Corporate Policiesunmatched
- Customer Escalationsunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Customer Trainingunmatched
- Customer/Client Researchunmatched
- Economicsunmatched
- Financeunmatched
- Financial Servicesunmatched
- Insuranceunmatched
- Insurance Salesunmatched
- Legalunmatched
- Maintain Complianceunmatched
- Problem Solving Skillsunmatched
- Record Keepingunmatched
- Regulatory Complianceunmatched
- Resolve Customer Issuesunmatched
- Salesunmatched
- Service Deliveryunmatched
- Set Goalsunmatched
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