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Solutions Consultant, gTech
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Share Solutions Consultant, gTech
corporate_fareGoogleplaceChicago, IL, USA
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Mid
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
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Share Solutions Consultant, gTech
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
5 years of experience in a technical project management or a customer-facing role.
Preferred qualifications:
Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
5 years of experience in issue management, incident response, audit, or enterprise risk governance.
Experience conducting root cause analyses and driving complex, cross-functional remediation programs.
Experience navigating dual-rating risk frameworks and managing executive-level risk escalations.
Familiarity with GRC platforms and issue tracking systems.
Strong operational excellence, with the ability to hold cross-functional partners accountable to strict SLAs.
About the job
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
gTech Risk helps protect Google and its users by identifying and implementing controls for significant risks. To ensure gTech"s security and agility, the team analyzes gTech business processes to find control gaps, collaborates with stakeholders to resolve these gaps, and provides risk expertise to engineer innovative solutions.
Within this organization, the risk strategy and engagement pillar serves as the strategic intelligence core and the primary bridge to our business partners. We are transitioning gTech from a reactive, manual risk model to an automated, intelligence driven risk operating system.
Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $114000 - $163000 (USD) + 15% bonus target + equity + benefits
Learn more about benefits at Google.
Responsibilities
Drive robust root cause analysis (RCA) routines for all high/critical operational incidents and control failures.
Manage the end-to-end issue management lifecycle, ensuring findings are mapped back to specific controls and issues in our GRC platform.
Enforce policy adherence and manage escalation workflows based on calibrated enterprise risk ratings.
Facilitate ERM governance forums, tracking remediation plans and ensuring process owners meet established Service-level agreements (SLAs).
Partner with the Risk Solutions Engineering team to ensure that identified control gaps are converted into requirements for automated technical safeguards.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google"s EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.
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