Solutions Development Engineer

DEPARTMENT SUMMARY

The Solutions Development Engineer provides technical pre-sales support to our software sales specialists and to our clients. The Solutions Development Engineer's primary role is to gather client requirements and design solutions that meet the client's business needs.

POSITION SUMMARY_____

This role supports the organization by providing technical sales expertise in the discovery and understanding of client technical requirements/workflows in order to help develop and present justifiable solution sets. This role has ownership and responsibility of the pre-sales engagement process and serves as a trusted technical advisor to the client, supplying the technical details of proposed solutions. This role acts as liaison between the organization's sales/business development team and both Software Product line Management and the Software Delivery team. The Solutions Development Engineer coordinates the transition from sales to implementation once the deal is awarded.

CORE RESPONSIBILITIES (Include Budget, P&L, and People Management Responsibilities, as appropriate)

• Exhibit the highest ethics, professionalism and respect at all times.
• Maintain strong technical knowledge of product lines as well as competitive strengths/weaknesses.
• Responsible for discovery and documentation of client requirements, identifying any custom elements.
• Responsible for the development of value-add solution sets exhibiting sound fundamentals and creativity in solution development.
• Ensure software delivery and support are actively participating in solution development / delivery.
• Maintain strong internal and external communication practices, with timely development and socialization of information.
• Communication of solution including key deliverables and metrics to internal stakeholders (management, sales, engineering, PMs, service, etc.)
• Documenting and communication of offering to client to ensure goals and expectations are met/addressed. Establish and convey client deliverables with the production of a detailed SOW.
• Adherence to, and improvement of, defined internal processes.
• Develop list of tasks required for successful and timely implementation
• Timeliness and accuracy of all documentation.
• Remain in compliance with all Bluecrest policies.

KEY RELATIONSHIPS

The role will report to the Director of Software Sales for North America collaborating with the following entities:

• Client - multiple disciplines from operations through C-Suite
• Sales / Sales Management
• Engineering
• Marketing
• Service
• Solutions Architects
• Solutions Engineers
• Order Fulfillment
• Project Management
• Product Management

QUALIFICATIONS (SKILLS, EXPERIENCE, EDUCATION AND CERTIFICATIONS)

MINIMUM:

• Previous experience working within a technical pre-sales position with a minimum of 5 years' related experience in this role.
• Proven business analysis skills, communication skills, executive skills, technical skills, and a deep understanding of industry trends is required.
• Requires 50% or greater travel.
• Adept at Microsoft Office programs as well as Visio and Dynamics365
• Previous experience in the print and mail industry with knowledge of industry trends and familiarization with postal regulations.
• A good understating of IT networking, servers, and VM dependencies and requirements.
• A focus on client experience.
• A demonstrated understanding of cloud based, SaaS delivered workflow solutions.

PREFERRED:

• Bachelor's Degree and a minimum of 5 years' related experience.
• Extensive experience designing, scoping and documenting comprehensive projects, including but not limited to pricing and cost justification of solutions.
• Knowledge and experience with Pitney Bowes/BlueCrest product lines including insert, print, sortation, VBM, service programs and software suite. Strong knowledge of competitive landscape required.
• Experience in solutions delivery, project management.