Job Description
Are you passionate about mobile apps? As a Solutions Engineer for Content Apps and Partner Engagement (CAPE) team, you will develop world class technical solutions to enable developers, distribute their apps and games within the Amazon Appstore, and grow their businesses. As a Solutions Engineer, you will work with third party developers to analyze and resolve issues with application development for general Android, Amazon mobile SDKs and APIs, as well as Amazon Fire devices. You will be interacting with both external developers and internal teams via a number of communication channels to drive solutions that meet developer needs. If you have a passion for the app space, a solid understanding of the technologies involved, and a strong ability to communicate clearly and advocate for mobile app developers, this role is for you.
Key job responsibilities
- Escalation level debugging and troubleshooting for app developers
- Analyzing, solving, and creating solutions for developers
- Developing documentation and other materials to support developers
- Act as a subject matter expert for Amazon mobile APIs and Services, as well as Amazon Devices
- Driving projects to improve the Amazon developer experience
- Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
- Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.
- Read and understand complex application code and make code fixes to resolve support issues
- Develop tools to aid operations and maintenance.
- Ownership of one or more Digital products or components.
- Customer notification and workflow co-ordination and follow-up to maintain service level agreements.
- Work with engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
A day in the life
The SE team currently has four key responsibilities: 1) Ongoing Steady State Support across partners, 2) Feature Integration and New App Launch Support, 3) Operational Excellence to improve time-to-resolution and reporting on tactical support and 4) Tier-2 support for un-managed partner apps and drive issues to closure working with internal product teams to assist in resolution as needed.
About the team
CAPE Developer Support & Engineering (DSE) team manages technical support for customer and partner issues and app feature integrations on Managed Video Partner apps (SPARQ based partner segmentation in US/CA & International countries)
Numbers & Facts
| Location | Sunnyvale, CA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
- Alliance/Partner Managementunmatched
- Application Integrationunmatched
- Application Programming Interface (API)unmatched
- Business Growthunmatched
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- Debugging Skillsunmatched
- Documentationunmatched
- Equipment Maintenance/Repairunmatched
- Game Softwareunmatched
- Identify Issuesunmatched
- Internet Technologyunmatched
- Javaunmatched
- Knowledge Baseunmatched
- Mobile Applicationsunmatched
- Mobile Applications Developmentunmatched
- Operational Improvementunmatched
- Perl Programming Languageunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Service Level Agreement (SLA)unmatched
- Software Developmentunmatched
- Software Engineeringunmatched
- Team Lead/Managerunmatched
- Team Playerunmatched
- Technical Leadershipunmatched
- Technical Supportunmatched
- Unix Shell Programmingunmatched
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