Solutions Engineer, LATAM

Description

• Prepare and deliver technical presentations that explain our products or services to customers and prospects
• Guide our customers through the implementation of the NinjaOne solution
• Work closely with our sales teams to understand customer requirements and provide sales support
• Partner with our account management department to meet the needs of our existing customer
• Work a set schedule (8 am – 5 pm) with rotating on-call responsibilities
• Take initiative and provide prompt, accurate follow-up to tickets and support call
• Troubleshoot Window
• Collaborate with Engineering, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future release
• Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures
• Actively participate in the design of our consulting processes

• 2+ Years’ experience as a Sales Engineer
• Proficient in Windows (Windows registry, services, etc.) and have working knowledge of Linux/Mac
• You exercise sound judgment and prioritize based on customer impact
• As a lifelong learner you are adaptable to new technologies and embrace change
• Polished verbal and written communication skills that deliver messages with a customer first mindset
• You skillfully build and maintain relationships, both in-person and virtually
• You can work independently and with a team in a global environment
• Ability to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement, and follow policies, processes, and procedures
• You are highly organized
• Driven and Self-motivated you set the pace for your self and others around you
• Customers, clients, and teammates see you as a problem solver that brings all the details to the solution
• Bachelor’s degree preferred, but not required
• Fluency in English and Spanish or Portuguese required