Digital Experience Management (DXM) Division

Job Opening Type: Full-Time
Employment Type: Salaried
Location: Lewis Center, Ohio (Hybrid)
Division: Digital Experience Management (DXM)

About Radiant Technology

Radiant Technology is a technology integration and professional services company focused on operational technology, digital signage, audio-visual systems, data-driven experiences, and enterprise visualization solutions.

Our Digital Experience Management (DXM) Division specializes in designing, deploying, integrating, and supporting complex operational technology ecosystems across airports, manufacturing facilities, healthcare environments, corporate spaces, and enterprise organizations.

Unlike many traditional integrators, Radiant Technology combines:

• Systems integration
• Professional services
• Operational technology expertise
• Infrastructure and deployment engineering
• Software-driven operational solutions

Our teams work across software platforms, infrastructure, networking, hardware, monitoring systems, and real-time operational data environments to deliver scalable and maintainable customer solutions.

We are looking for a highly technical, systems-oriented Solutions Engineer who enjoys solving complex operational challenges across infrastructure, software platforms, hardware, networking, and live production environments.

Position Overview

The Solutions Engineer is responsible for configuring, integrating, deploying, validating, troubleshooting, and supporting complex digital signage and operational technology environments.

This role focuses heavily on:

• Systems integration
• CMS and operational platform configuration
• Technical troubleshooting
• Scripting and automation logic
• Infrastructure and networking
• Data integration
• Hardware validation and testing
• Technical escalation support

This is not a traditional software development role. While scripting and technical logic are important, the primary focus is implementing and supporting operational systems in real-world customer environments.

The ideal candidate enjoys troubleshooting interconnected systems, learning new technologies quickly, and working across multiple technical disciplines.

Candidates with backgrounds in:

• AV programming
• Systems integration
• Infrastructure engineering
• Network support
• Operational technology (OT)
• Deployment engineering
• Technical escalation support
• Advanced field engineering

often excel in this position.

What You'll Do

Systems Integration & Platform Configuration

• Configure and support digital signage and operational technology platforms
• Build workflows, operational logic, scheduling rules, and dynamic content behaviors
• Configure playback environments, endpoints, and operational systems
• Support implementation and commissioning activities
• Troubleshoot platform configuration and operational issues

API & Data Integration

• Integrate APIs, databases, web services, and operational data sources
• Work with JSON, XML, webhooks, and real-time data flows
• Develop lightweight scripting and transformation logic
• Troubleshoot integration and connectivity issues
• Collaborate with customer IT teams on infrastructure and data access requirements

Technical Escalation & Troubleshooting

• Act as a technical escalation resource for live customer environments
• Diagnose issues across hardware, software, networking, infrastructure, and operational platforms
• Support root cause analysis and long-term corrective actions
• Assist Support teams during high-priority incidents
• Troubleshoot production systems in complex enterprise environments

Hardware Validation & Testing

• Bench test media players, displays, peripherals, and infrastructure hardware
• Validate firmware, operating systems, and compatibility requirements
• Perform playback, stability, and operational testing
• Create technical findings, compatibility reports, and recommendations
• Support hardware standardization efforts

Infrastructure & Device Management

• Support Windows, Linux, Android, and embedded operating systems
• Assist with PC imaging, provisioning, firmware management, and remote device management
• Troubleshoot networking and infrastructure-related deployment issues
• Support cloud-hosted and on-premise environments

What We're Looking For

Preferred Experience

• Systems integration
• AV integration
• Digital signage
• IT infrastructure
• Operational technology
• Technical support escalation
• Deployment engineering
• Network troubleshooting
• Platform configuration
• AV programming or control system logic

Technical Skills

Strong Understanding Of:

• TCP/IP networking
• VLANs
• DNS/DHCP
• VPNs and firewalls
• Windows and Linux environments
• Android and embedded systems
• APIs and web services
• JSON and XML
• Webhooks and data integrations
• Endpoint provisioning and device management

Experience With:

• Technical troubleshooting
• CMS platforms
• Scripting or automation logic
• Hardware validation and testing
• Infrastructure troubleshooting
• Live production support environments

Bonus Experience

• BrightSign
• LG webOS
• Samsung Tizen
• SQL
• PowerShell
• Python
• HTML/JavaScript
• Monitoring platforms
• Cloud-hosted systems
• AV control systems

Who You Are

You are a technically curious and operationally minded problem solver who enjoys making complex systems work reliably in real-world environments.

You think in systems, workflows, dependencies, and interoperability rather than isolated technologies. You enjoy troubleshooting issues that span software, hardware, infrastructure, networking, and operational platforms.

You likely enjoy:

• Diagnosing difficult technical issues
• Learning unfamiliar technologies
• Working with operational systems
• Building logical workflows and automation
• Troubleshooting interconnected environments
• Supporting live customer systems
• Solving real-world deployment challenges

You may come from backgrounds such as:

• AV programming
• Systems integration
• Infrastructure support
• Technical field engineering
• Network administration
• Operational technology
• Advanced technical support

You understand that technical success is not just about writing code - it is about building reliable, maintainable, supportable systems that operate successfully in production environments.

Why Join Radiant Technology?

• Work on large-scale operational technology and digital experience deployments
• Gain exposure to software platforms, infrastructure, AV, networking, cloud systems, and enterprise environments
• Collaborate with highly technical multidisciplinary teams
• Work across industries including airports, manufacturing, healthcare, and enterprise environments
• Help shape evolving operational technology standards and deployment methodologies
• Opportunity for technical growth across multiple disciplines
• Work on projects that directly impact real-world operations and customer experiences
  

Benefits

Radiant Technology offers a competitive benefits package for eligible full-time employees, including:

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Health Reimbursement options
• Company-paid life insurance
• Short-term and long-term disability coverage
• Employee Assistance Program (EAP)
• 401(k) retirement plan with company match
• Paid time off and company holidays
• Professional development and training opportunities
• Exposure to cutting-edge technologies and enterprise environments
• Career growth opportunities within a rapidly evolving technology division