Zoo is building the next generation of hardware design tools redefining how hardware products are designed, developed, and built. Our platform combines a modern, cloud-native CAD environment with AI-powered engineering workflows, helping teams design, iterate, and manufacture products faster than ever before. We are headquartered in Los Angeles, CA with both a local and remote team. We were founded and incubated by Embedded Ventures in 2021.
About You
We’re looking for curious, innovative, and ambitious self-starters to join our growing team to help us bring our mission to life. We think you’ll thrive on our team if you’re:
Curious at your core, with an eagerness to learn and do things differently
Customer-focused, always thinking about ways to improve the user experience
Able to operate autonomously and work asynchronously, while also being an effective team player
About The Role
We’re looking for a Solutions Engineer to partner with our sales team and prospective customers on how Zoo can best address their use cases and technical requirements. We believe in a world full of modern software tools for hardware design that allow anyone to develop solutions on top of our infrastructure. You will be responsible for proactively pushing deals forward by overcoming technical objections and positioning Zoo solutions that align with customer objectives. You will ensure a successful transition to the post-sale stage of the customer lifecycle, and partner with customer teams and internal teams to drive adoption of new products by existing customers. You will be expected to have significant knowledge of the hardware design ecosystem, software development, and a deep understanding of how customers can best utilize Zoo’s products.
What You’ll Do
Engage with Zoo customers and guarantee success of their specific use cases built on top of Zoo’s APIs
Develop a deep understanding of Zoo products and how to position with customers
Build highly interactive and engaging customer demonstrations in order to educate potential customers and share best practices on integration throughout the sales cycle
Collect requirements, and provide guidance and best practices to apply Zoo products and technologies to achieve customers' business goals
Partner with our team to translate prospect feedback into meaningful product insights
Work closely with sales to jointly close new enterprise customers
Guide new Zoo enterprise customers, helping them execute impactful proof-of-concept projects with a focus on revealing ROI-driven results
Assist sales as the technical expert to close deeper commercial production deals after a proof-of-concept concludes
What You’ll Need
Bachelor’s degree in Mechanical Engineering, Computer Science, Robotics, or a related field, or equivalent professional experience
Demonstrated experience in a customer facing engineering role, with a track record of supporting technical sales to large enterprise customers
Ability to understand customers’ workflows, requirements, and decision processes, then translate those insights into effective technical solutions
Ability to lead technical evaluations and manage requirements, next steps, and follow-through across multiple accounts
Comfort working across a range of enterprise customers through technical, security, and compliance requirements, including handling ITAR-controlled data under established procedures
Knowledge of CAD software
General engineering acumen with a practical understanding of APIs and the Model Context Protocol (MCP).
Hands-on experience with AI tools such as Codex
Sound technical judgment and the ability to explain current capabilities, limitations, and potential roadmap solutions without overpromising
Strong communication and relationship-building skills, including the ability to engage executives and explain complex technical concepts to technical and nontechnical audiences