Spa Associate

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule

Job Title: Spa Associate (Front Desk Staff)

Location: Hand & Stone Massage and Facial Spa in Boulder, CO

Job Type: Part-Time

Compensation: Hourly + Service Discounts + Performance Bonuses

Why You'll Love Working With Us

We're a peaceful, client-focused day spa offering massage and facial services in a serene, upscale environment. Our team is passionate about wellness, professionalism, and creating a space where guests feel truly cared for. As a Spa Associate, you'll be the welcoming face of our spa and a key part of delivering exceptional guest experiences.

What You'll Do

• Greet clients warmly and professionally
• Manage phone calls, emails, and online bookings
• Schedule appointments to optimize therapist availability
• Handle check-ins, check-outs, and payment processing
• Maintain a clean, organized front desk and lobby area
• Educate guests on services, products, and spa policies
• Upsell retail products, spa packages, and gift cards
• Meet sales goals for memberships, upgrades, gift cards, and promotions
• Resolve client concerns with empathy and professionalism
• Support daily operations and team communication

What We're Looking For

• Experience in customer service or front desk roles (spa/wellness preferred)
• Strong communication and multitasking skills
• Competence in Google Workspace and Microsoft Office
• Comfort with scheduling software and basic tech tools
• Calm, professional demeanor in a fast-paced environment
• Passion for wellness, beauty, and client care
• Availability for Tuesday (9am-4pm OR 12pm-8pm needed)/Thursday, possible evenings, and weekends (AM and PM)

Perks & Benefits

• Service and retail discounts
• Performance bonuses based on membership sales
• Supportive, team-oriented culture
• Ongoing training and growth opportunities

Qualifications:

• Having a high school diploma or equivalent is required
• Must be 18 years old or older
• Must be exceptionally organized and have great attention to detail
• Must be a strong team player with the ability to work independently with minimal supervision

Ready to bring calm, care, and confidence to every guest experience?

Apply today and become part of a spa team that values professionalism, warmth, and wellness.