Communication Skills, Corporate Policies, Detail Oriented, English Language, Fitness, Housekeeping/Cleaning, Laundry, Life Insurance, Lift/Move 40 Pounds, Operational Support, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Retail, Spa Services, Standard Operating Procedures (SOP), Time Management, Vision Plan
At Mirbeau, we’ve spent more than 25 years delivering award-winning hospitality rooted in wellness, care and excellence. As a Forbes-rated, family-owned company, we’re committed to creating a workplace where our people feel supported, respected and empowered to grow. That’s why health, balance and well-being are core values in everything we do.
The Spa Attendant is essential in creating a seamless and restorative experience for every spa guest. This role supports the team by ensuring every space- treatment areas, locker rooms, and shared facilities- is impeccably maintained through thoughtful cleaning, organization, and a mindful approach to service. They are expected to perform the responsibilities as outlined below, while always reflecting the deepest respect for the guest journey.
Pay Rate: $18-$21.00 per hour
Shift: 3pm to 9pm - weekends a must
Job Responsibilities:
- Guest Experience & Service
- Greet guests with warmth and professionalism; provide tours of spa facilities upon arrival
- Engage guests with genuine, courteous and personalized service that reflects Forbes and Mirbeau’s Standards of Excellence
- Use guest names during interactions and stay informed about spa services and functions to address guest questions
- Maintain complete discretion and confidentiality for all guests at all times
- Ensure all guest-facing areas reflect a calm, welcoming and pristine environment
- Consistently exceed guest expectations through attentive and thoughtful service
- Facility Cleanliness & Presentation
- Maintain the cleanliness and presentation of all spa areas, including:
- Outdoor areas (as applicable)
- Clear all areas of dirty linen, glassware, and trash promptly
- Clean and sanitize restrooms, showers, sinks, mirrors and high-touch surfaces as needed
- Wax and polish surfaces periodically to maintain appearance
- Ensure spa amenities (saunas, steam rooms, hot tubs, foot pools, fireplaces, etc) are clean and functioning properly
- Regularly check all areas of the spa for cleanliness and guest readiness
- Deliver fresh, clean linens and guest supplies to locker rooms and towel stations
- Collect and sort soiled linens into appropriate bins and transport to the proper laundry areas
- Set up and refresh lounge chairs with towels and pillows
- Monitor inventory of linen and guest supplies; communicate any shortages to the Spa Director
- Maintain organized and stocked attendant closets and amenity areas throughout the spa
- Assist in the Laundry Department as needed
- Operational Support & Safety
- Follow all spa cleaning protocols using only company-approved cleaning products
- Ensure all cleaning tasks meet Forbes and Mirbeau spa facility standards
- Maintain knowledge of all relevant standard operating procedures (related to the Spa Attendant role)
- Monitor and immediately report maintenance issues, safety concerns, and guest-related incidents to the Spa Desk or Spa Director- maintaining clear, timely communication
- Stay current with company policies and resort-wide standards
- Work cooperatively and professionally with all spa and resort departments and team members
- General Duties & Expectations
- Report to work on time in a clean uniform with name tag
- Complete all required paperwork, documentation and shift tasks accurately
- Attend all required trainings and team meetings
- Perform any additional tasks assigned by the Spa Desk or Spa Director
Qualifications, Skills & Educational Requirements:
- Ability to learn job duties quickly and follow directions with efficiency
- Strong organizational skills and attention to detail
- Capable of working independently as well as collaboratively with a team
- Effective problem solving and time management skills
- Positive, calm, adaptable attitude in a fast-paced environment
- Basic English comprehension and communication skills required (spoken and understood) for team and guest interaction
- Previous experience in cleaning, housekeeping, or facility upkeep preferred
- Background in hospitality, spa, or wellness environments is desirable
- Must be in good physical health
- Ability to stand, walk, bend, and move continuously throughout the shift
- Must be able to lift and carry up to 40 lbs for extended periods as needed
- Maintains a clean, neat, professional appearance at all times
- Warm, courteous, pleasant, and guest-friendly demeanor
- Reliable, punctual, and consistent in job performance, committed to excellence
- Discreet, professional and respectful in guest-facing situations and areas
Employee Perks and Company Incentives:
- Discounted rates for services and retail items within the spa!!
- Medical, Dental, Vision and Life Insurance Plan
- Employee Assistance Program and Resources
- Paid time off for full-time AND part-time employees!!
- Career advancement potential within the company
- Work Performance Incentives
Only the best treat every detail like it matters most.
Come find your balance- and your future- with us.
M
Mirbeau Boston South LLC