Spa Attendant II, Lincoln Park

Location: Chicago, IL

Opportunity

Our Kohler Waters Spa team at Lincoln Park offers more than 50 innovative spa services using the healing properties of Earths mineral-rich waters and provides an oasis of tranquility in the heart of a bustling Windy City neighborhood. Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest.

Specific responsibilities of a Spa Attendant include:

• Attend to womens or mens (same gender as associate) Respite Room to maintain order, cleanliness and amenities; replenish clean towel supply throughout the facility.

• Perform rounds of the facility to ensure neatness and order.

• Attend to the Reception Desk located in the lower level to accommodate client check-in for sandals, robes and lockers.

• Understand basic RIO system operations for view-only purposes, thereby providing communication of service times and availability of services to guests.

• Gather used linens from treatment rooms and assemble for pick-up by The American Club laundry staff; distribute clean linens to designated storage areas and/or treatment rooms.

• Assist spa technicians with cleaning of baths between client treatments.

• Support the maintenance staff with daily readings/testing of water in the Spa Relaxation

• Maintain neatness and order around the Spa Relaxation Pool lounge area.

• Advise Spa Hostess on food and beverage replenishment during the day.

• Assist Group Coordinator with setup tasks involving special group requirements. For example, setup of signage and message boards, etc.

• Know and understand The American Club resort property and its businesses to provide information for guests.

• Consistently maintain cleanliness of desk, reception area, retail centers, and if needed, flooring.

• Inform Supervisor if additional staff is needed.

• Responsible for knowing and performing proper opening/closing procedures as related to this position (see opening and closing checklist of responsibilities).

• Provide food and beverage support and delivery of lunches, as needed.

• Maintain a high level of customer service for all spa guests.

• Greet people immediately upon arrival.

• Know what services, and amount of time for each service, each tech performs.

• Know the proper procedures for emergency situations.

• Complete an on-site certified CPR training course facilitated by Sports Core Fitness Trainers.

This is a full-time position, working weekdays & weekends with shifts between 7:00am and 9:00pm.