Arch Amenities Group, the worlds leading spa, fitness, and leisure firm, is seeking a part-time Spa Concierge at Kimpton Epic. The Spa Concierge is responsible for maintaining the cleanliness of the spa, fitness area, which includes the spa locker rooms, fitness room, and pool area, and spa desk if applicable.
Responsibilities:
• Ensures the Arch Amenities Group Experience" for guests by maintaining the standards set in Arch Amenities Group Basics to Excellence BTE Arch Amenities Group Mission Statement • Values Standards and Expectations and Arch Amenities Group Brand Standards • Adheres to policies of Arch Amenities Group • Maintains the cleanliness and order of the facility, including sweeping, mopping, and vacuuming, and taking out the trash • Restocks all linens in locker rooms and appropriate guest areas • Removes dirty laundry and collects dirty linens in guest areas and takes them to the housekeeping area or laundry pick-up • Cleans and sanitizes all wet areas, bathrooms, and grooming areas throughout the day • Distributes and places linens in treatment rooms, as applicable, workout areas, closets, and dispensary, as applicable • Escorts members and guests to changing areas in a courteous and timely manner • Explains the set-up and workings of the locker rooms, bathroom, and shower to members and guests • Performs laundry duties, if applicable, including washing, drying, and folding linen • Ensures all areas are clean and replenishes supplies as needed • Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and guests • Greets each and every guest with a smile and direct eye contact • Informs facility management of any member, guest, or facility issues • Reports any incidents or accidents to a member of the management team • Other duties as assigned
Qualifications:
• High School Diploma or GED • Previous customer service experience, preferably in the hospitality industry • Ability to have conversations with members and guests so that information is conveyed • Efficient, well-organized, and able to handle a variety of duties simultaneously • Energetic, enthusiastic, and motivational • Professional manner, discretion, and appearance • Strong team player • Must be able to keep calm and composed while under pressure • Must have an eye for detail
Availability: When the facility is open, this could include nights, weekends, and holidays. Ability to stand for long periods. Medium Work Exertion: • Exerting up to 50 pounds of force occasionally and/or 20 pounds of force frequently and 10 pounds of force constantly to move light objects. • This position requires the following abilities: • Climbing • Balancing • Kneeling • Crouching • Reaching • Standing • Walking • Pushing • Pulling • Lifting • Fingering • Grasping • Tactile sense • Repetitive motions • Seeing • Hearing • Talking • Visual acuity
The employee will be required to operate the following tools: • Mops • Brooms • Vacuum cleaners • Dusters • Scrub brushes • Cleaning supplies • Detergents • Disinfectants • Towels • Guest supplies, such as soap, shampoo, and conditioner • Linen carts
The employee may be required to be exposed to noise, wet, and humid conditions, fumes, odors, dust, chemical, mechanical, and electrical hazards.
Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.