Spa Coordinator - Part Time (Planet Hollywood LV)

Responsible for maintaining the reception, spa facilities and retail areas while providing a positive and friendly attitude. Assist with scheduling, answering phones, spa attending, check-in and out of appointments while participating in genuine interactions that provide the highest level of guest service.

With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay BurGR.

• Must be 18 years of age or older
• High school diploma or equivalent.
• 1-2 years reception desk/salon or spa experience and/or customer service experience preferred.
• Ability to work in a fast-paced environment while maintaining enthusiasm and excellent customer service skills.
• Ability to multi-task
• Must be detail-oriented, friendly, outgoing, and have excellent communication skills.
• Must be able to work well with others and as a team.
• Nevada Food Handler's Card (Health Card)

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Able to stand for a long period of time (up to an average 8-9-hour shift).
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment
• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
• Initiate and engage in conversations in a professional and friendly manner.
• The ability to work in a fast paced and multi-task-oriented environment while being able to work reception and spa host interchangeably in one shift.
• Be able to schedule appointments in a timely manner with accuracy both in person and over the phone.
• Demonstrate computer knowledge with proficiency in Microsoft Office programs including but not limited to Excel, Word, and Outlook.
• Handles the computer booking system and all cash handling procedures with accuracy and ease.
• Answer phones promptly and in a friendly way.
• Work well under pressure and ability to assist multiple guests at a time.
• Knowledge of all spa treatments, salon services, and retail items with the intent to suggest/sell service offerings to best tailor the client's needs.
• The ability to suggest, sell, and provide detailed descriptions of spa services and retail items.
• Maintain par levels and stock items in the reception area and back spa when needed
• Ability to perform other tasks assigned by the Manager or Supervisor.
• Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
• Initiate and engage in conversations in a professional and friendly manner.
• The ability to work in a fast paced and multi-task-oriented environment while being able to work reception and spa host interchangeably in one shift.
• Be able to schedule appointments in a timely manner with accuracy both in person and over the phone.
• Demonstrate computer knowledge with proficiency in Microsoft Office programs including but not limited to Excel, Word, and Outlook.
• Handles the computer booking system and all cash handling procedures with accuracy and ease.
• Answer phones promptly and in a friendly way.
• Work well under pressure and ability to assist multiple guests at a time.
• Knowledge of all spa treatments, salon services, and retail items with the intent to suggest/sell service offerings to best tailor the client's needs.
• The ability to suggest, sell, and provide detailed descriptions of spa services and retail items.
• Maintain par levels and stock items in the reception area and back spa when needed
• Ability to perform other tasks assigned by the Manager or Supervisor.