Spa Events Coordinator

COMPANY OVERVIEW

Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”

We pride ourselves on creating a culture where employees feel valued, appreciated, and take pride in coming to work.  As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!

JOB SUMMARY

The Spa Events Coordinator will play a key role in providing administrative support to the Sales & Events Team, reporting to the VP of Operations. This entry level position will assist with managing group bookings, ensuring accuracy and a seamless reservation and event experience for group guests at The Red Rock Spa by Well & Being, Green Valley Ranch by Well & Being, and The Spa at Palms locations. The ideal candidate will have a strong attention to detail, exceptional organizational skills, a passion for event planning, and the ability to collaborate effectively with various departments to meet guest expectations.

ESSENTIAL FUNCTIONS

• Adhere to TRILOGY’s “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures.
• Anticipate guest needs and uphold Spa and TRILOGY’s service standards for guest service, including FORBES 5 Star criteria.
• Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines.
• Provide general administrative support, including, but not limited to: data entry, filing, and emailing.
• Responsible for booking all new groups and Spa’rty’s into Spa Soft and Book4Time.
• Ensure all event items are ordered ahead of scheduled Spa’rty groups.
• Work closely with the Group Sales Manager on new Spa events.
• Assist the Group Sales Manager with marketing efforts and photo shoots, as needed.

REQUIRED EDUCATION AND PREFFERED EXPERIENCE

• A minimum of 2 year College Associates Degree or any other combination of education, training and experience that provides the required knowledge, skills and capabilities.
• Must be polished, professional, and have a strong command of both written and verbal English. 
• Must be organized, timely and detailed-oriented.
• Must exhibit the ability to multi-task and work well within a team.
• Must be proficient in Microsoft Office; Booker, Book4Time, Spa Soft experience preferred. 
• Previous experience in Spa Group Sales or Event coordination within a luxury spa or hotel environment is desirable. 
• Ability to work independently and take initiative with minimal supervision.
• Ability to respond to guest and employee concerns with urgency and professionalism.
• Must be proficient in Microsoft Office (Outlook, Word, Excel).
• Previous experience with Booker, Book4Time, Spa Soft preferred. 

BENEFITS/PERKS

• Medical, Dental and Vision (FTE only)
• 401K Matching
• PTO – Paid/Holiday Time Off
• VTO – Voluntary Time Off
• Discounts on Retail Products and Spa Services

Compensation: $22.54 per hour + Gratuity Pool + Retail Commission