Spa Front Desk

Hilton Clearwater Beach Resort & Spa is looking for a Front Desk Attendant to join our team.

Job Description: Ideal candidate will have a background in hospitality and/or some experience in a resort/spa salon environment. This up-beat, friendly person will be the face of the spa, including greeting guests, scheduling spa service appointments, keeping operations running smoothly, and promoting retail products. Must be able to handle a fast pace, multiple guests at a time, be adept or quick to learn scheduling software and point of sale registers. Must have good working knowledge of basic computer skills, Excel, PDF files, and great email and phone etiquette, and be confident with basic math skills like addition, subtraction, and percentages.

Responsibilities:

• Greet guests and schedule spa service appointments
• Keep operations running smoothly
• Promote retail products
• Handle a fast pace, multiple guests at a time
• Learn scheduling software and point of sale registers
• Maintain spa cleanliness and stock locker room/lounge
• Clean up and start-of-day/end-of-day closing check lists
• Perform other administrative duties as assigned

Must be available for some closing shifts until 6:30-7:00 pm and weekend shifts. We open 365 days per year and rotate holiday shifts as needed.

Qualifications and Skills:

• Strong computer skills in Word, Excel, Adobe, and scheduling software
• Phone skills
• Detail-oriented with a very professional, calm, and soothing demeanor
• Able to read and write emails professionally
• Able to speak professionally on the phone
• Able to complete forms and reports as required
• Effectively present information in one-on-one and small group situations to guests and other associates
• Achieve positive guest relations and maximize guest satisfaction
• Work without constant direct supervision and keep busy with various projects
• Handle stressful situations, such as multiple guests checking in/out at the same time

Preferred Qualifications:

• 1-year experience at a resort spa
• Service-minded individual with a positive attitude that truly enjoys helping others
• Spa-Soft experience is a plus

Compensation and Benefits:

• Hourly pay
• Share of house tip pool
• 10% retail sales commission
• Various hotel room and travel discounts
• Product knowledge training
• Part-time hours with potential for full-time
• Onsite parking for employees during working hours
• Discounted lunch meal in our employee cafeteria
• Uniforms provided
• Competitive wage
• Health and dental insurance (company paid)
• Life insurance
• Short-term and long-term disability insurance
• Vision critical illness and accidental insurance
• 401(k) and company match
• Paid time off (PTO)
• Free hotel rooms and hotel discounts

E.O.E.