Spa Host

About the role

Our team at Recess Hotel & Club is looking for a warm, composed, and service-driven Spa Host to be the welcoming face of Saltgrass Spa. This is a front-of-house role at the intersection of guest relations, scheduling, and spa coordination. The Spa Host is the first and last impression a guest has at Saltgrass — setting the tone for the entire experience from the moment of booking through the moment of departure. The ideal candidate is a natural connector who communicates with ease, manages complexity without showing it, and creates an environment where every guest feels individually known and looked after.

This is an on-site position at Recess Hotel & Club in Savannah.

What you'll do

• Serve as the primary point of contact for all guest arrivals, departures, and in-spa needs at the Saltgrass front desk
• Greet and welcome all guests with warmth and professionalism — whether arriving for a circuit visit, a treatment, or a first-time inquiry
• Orient guests to the wet circuit — sauna, steam, cold plunge, and experiential showers — providing a confident, knowledgeable introduction to the circuit flow, protocols, and any guidance specific to their visit
• Manage all spa reservations and scheduling via Book4Time, including individual bookings, couples appointments, retreat packages, and group reservations
• Provide pre- and post-appointment communication to guests — confirmation, preparation guidance, and follow-up
• Assist guests in selecting services and retail products, offering informed recommendations based on genuine product knowledge across all Saltgrass brand partners (Lesse, Codage Paris, Figaro Apothecary, Corpus Naturals)
• Process retail transactions, gift cards, and spa packages at point of sale
• Coordinate treatment scheduling with the therapist team to ensure seamless room-to-room transitions and no service gaps
• Handle guest feedback and concerns with composure and immediacy — escalate to the Spa Manager when appropriate
• Maintain organization and visual presentation of the spa reception area, retail boutique, and product displays
• Assist with retail inventory management and restocking in coordination with the Spa Manager
• Maintain awareness of all spa promotions, seasonal offerings, and brand partner activations
• Collaborate with Recess Hotel front desk, F&B, and concierge teams on guest crossovers and hotel-wide coordination
• Support fitness activation scheduling and communication as needed
• Assist the Spa Manager with administrative tasks, reporting, and special projects

Qualifications

• 1–2 years of experience in a spa, luxury hotel, or guest-facing hospitality role preferred
• Outstanding communication and interpersonal skills — written and verbal
• Proficiency in or willingness to learn spa reservation software (Book4Time experience a strong plus)
• Genuine interest in wellness, skincare, and the Saltgrass brand philosophy
• Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously
• Professional presentation and grooming standards consistent with a luxury wellness environment
• Composure and grace under pressure — peak periods are busy; the guest should never feel it
• Flexible availability including weekends, holidays, and evening shifts

Why Recess?

Build something from the beginning.

• Join the opening team behind one of Savannah's most anticipated lifestyle hotels and help shape the guest experience from day one.

Take care of yourself.

• Medical, dental, vision, and wellness benefits for eligible full-time team members
• Company-matched 401(k) with fast vesting
• Up to 20 days of paid time off, paid holidays, and a paid birthday
• Complimentary daily team member meal

Experience the brand.

• Complimentary two-night stay at Hotel Recess & Club Savannah
• Team member discounts on dining, Saltgrass Spa treatments, retail, and The Cooking School at Saint Bibiana 
• Complimentary fitness classes

Travel farther.

• Employee rates at select Leading Hotels of the World properties
• Discounts at Highgate hotels worldwide

Grow with Left Lane.

• Referral incentives and guest recognition programs
• Career development opportunities across a growing hospitality portfolio
• The opportunity to help shape one of hospitality's most exciting lifestyle brands