Spa Massage Therapist/Front Desk Coordinator

The Massage Therapist role is responsible for providing a variety of massage and body treatments while creating a calm, welcoming, and professional environment for every guest. Therapists are expected to uphold the highest standards in service delivery, cleanliness, and guest care, while working collaboratively within a high-performing spa team.
Additionally, when functioning as the Front Desk Coordinator, you will ensure smooth daily operations and exceptional guest experience while acting as a vital link between management, staff, and guests.

Who We are Looking For: 

Guest Experience & Service Delivery (Massage Therapist)

• Provide professional massage services including Swedish, Deep Tissue, Aromatherapy, Sports Massage, and Reflexology
• Perform body treatments such as scrubs, wraps, and hydrotherapy services in accordance with spa protocols
• Customize each service based on guest needs, preferences, and contraindications
• Deliver a consistent, elevated guest experience aligned with The Sanderling brand
• Maintain a calm, attentive, and professional demeanor at all times
• Educate guests on treatment benefits and recommend appropriate services and retail products

• Maintain strong knowledge of all back bar products, including ingredients, benefits, explain product ingredients and their effects
• Recommend retail products based on guest needs, concerns, and services received

Treatment Standards & Protocol Adherence

• Perform all services according to established spa protocols and timing standards
• Begin and end all services on time
• Understand contraindications and apply universal precautions when delivering services

• Arrive 30 minutes prior to scheduled shift to prepare treatment rooms and supplies
• Complete all assigned side work, including laundry, stocking, and spa maintenance tasks
• Maintain a positive, professional attitude and contribute to a supportive team environment
• Work a consistent, assigned schedule based on business needs
• Attend all required trainings, meetings, and protocol refreshers
• Report any guest concerns, incidents, or operational issues to Spa Leadership immediately

Secondary Role - Front Desk Coordinator

• Provide a warm introduction to spa guests
• Reserve and confirms spa appointments
• Understand the basics of the spa menu and products to communicate knowledgeably with guests
• Assist guests with use of lockers and amenities
• Execute the standard of the spa in the set-up of amenities and décor
• Complete hourly walkthrough and recovery of spa
• Addresses client needs, resolves complaints, and ensures high levels of guest satisfaction and retention
• Be diligent in maintaining condition, cleanliness, and maintenance of spa facility, treatment rooms, and back of house areas
• Ensure boutique and retail spaces are neat, organized, and fully stocked
• Attend all scheduled meetings and training sessions.
• Demonstrate a team-focused attitude and encourage collaboration.
• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

Qualifications

Required For Massage Therapist

• Active North Carolina Massage Therapy License (in good standing)
• Certification from an accredited Massage Therapy program
• Previous professional massage therapy experience
• Ability to perform Deep Tissue massage and full-body treatments
• Strong communication, interpersonal, and guest service skills ( Front Desk Coordinator)
• Ability to remain calm, professional, and guest-focused in a fast-paced environment (Front Desk Coordinator)

Preferred

• Experience in a luxury resort or hotel spa environment
• Experience with body treatments (scrubs, wraps, hydrotherapy)
• Reflexology certification or experience
• Dual licensure (Esthetics or Cosmetology) is a plus, but not required

Physical Requirements

• Ability to perform massage services for extended periods (6–8+ hours per shift)
• Ability to stand, walk, bend, and lift up to 25 lbs
• Physical stamina to meet the demands of a high-volume spa environment

Seasonal Employment Expectations (Peak Season: June – October)

• Availability for full-time, 8+ hour shifts, including weekends and holidays
• Flexibility to work increased hours based on resort occupancy and demand
• Commitment to maintaining service standards during high-volume periods
• Strong teamwork and adaptability to support seasonal operations

What Success Looks Like in This Role

• Guests feel relaxed, cared for, and eager to return
• Services are delivered consistently, on time, and to brand standard
• Therapists confidently educate guests and recommend products that enhance results at home
• Treatment rooms and spa spaces remain clean, organized, and guest-ready
• Therapists actively contribute to a positive, team-oriented environment

Compensation: 

Massage Therapists - Hourly Rate plus 25% commission on service charge when performing the service.

Front Desk Coordinator - Hourly Rate of $18.00