Spa Operations Supervisor

GENERAL SUMMARY

The Spa Operations Supervisor exemplifies the service standards and operational procedures of the Spa, to ensure members and spa guests receive the highest level of guest satisfaction. Responsibilities include management of the spa staff to assure standards of performance are being met and exceeded, training and scheduling of staff, and maintaining efficient and accurate scheduling of appointments to create exceptional customer experience while maximizing spa revenue.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By:

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person--we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Pete's Promise:

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Employee Management

• Assist Spa Director in recruitment, hiring, training, supervision and development of those supervised in accordance with company polices and directives
• Train Spa Desk staff on Spa Desk operations and ensure adherence to standard operating, opening, closing, time clock procedures, and shift coverage and computer policies
• Responsible for implementation of all laws, regulations and policies regarding employment practices, safety rules and all other company policies and procedures
• Oversee day-to-day Spa operations run smoothly and efficiently through a visible management presence and leadership
• Assist Spa Director in payroll processing for Spa staff
• Monitor uniform adherence of Spa staff
• Create work schedules for Spa Desk staff two months in advance, including all required breaks and requested time-off, if able to accommodate

Spa Management

• Manage spa and shop inventory including receiving and managing retail and supplies, ensuring supplies are stocked appropriately, perform inventory counts and loss control
• Place and receive orders for retail and professional supply
• Ensure safety and security of Spa through continuous monitoring of member and guest check-in
• Daily walk-throughs of Spa to ensure a clean, organized, safe and well-maintained facility
• Resolve member billing issues, gift card purchases and issues
• Complete daily drawer reports and synchronize software applications
• Drive initiatives and make decisions to increase revenues and booking potential by increasing room utilization and shift coverage

Communication and Relationships

• Communicate timely and follow up, as appropriate
• Active participation in required events, required programs, required meetings and required trainings
• Promote harmonious relations among members, staff, vendors, and the community at-large.

OTHER JOB FUNCTIONS

• Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
• Maintain cleanliness of Relaxation Room and stock level of items
• Assisting with Laundry duties