Spa Reception Lead

Job Title: Spa Reception Lead

Department: Spa Reports to: Spa Director

Job Type: Non-Exempt

Arch Amenities Group is the leading provider of amenity management consulting and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If youre looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary

The Lead Spa Receptionist under the direction of the Facility Director will be responsible for assisting in the daily operations of the facility, including implementing marketing, training, and scheduling front desk staff. The Lead Spa Receptionist may also help supervise front desk staff.

Key Responsibilities

• Assists in developing a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.
• Submits all paperwork and financial reporting, including payroll, in accordance with Arch Amenities Group policy.
• Oversees, maintains, and improves all retail inventory processes, including receiving shipments, conducting accurate inventory counts, and ensuring proper product presentation to support strong retail sales.
• Provides excellent customer service and helps monitor guest feedback through the use of comment cards and other customer care techniques.
• Helps to supervise and follow up on guest requests and comments.
• Assists in the training and supervision of all front desk staff.
• Assists in developing the staffing schedule to ensure adequate coverage.
• Supervises effective daily operations, including opening and closing procedures, facility inspections, and general facility maintenance.
• Ensures that all Front Desk staff are implementing Arch Amenities Group Basics-To-Excellence program.
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
• Helps ensure that the facility is only accessed by actual members and/or guests and that it is safe and secure at all times.
• If applicable, assists in developing and planning a diverse calendar of enjoyable programs and activities, such as fitness and wellness programs, aquatic programs, sports, life enrichment classes, special events, social events, resident concierge services, and spa or personal care services.
• If applicable, assists in conducting orientations, including an introduction to the facility services, programs, policies, and procedures.
• If applicable, works with Property Management Company to address resident questions and concerns.
• If applicable, assists in preparing bulletins and flyers for display on bulletin board, intranet, cable, and for a possible activities newsletter and maintains bulletin board.
• Other duties as assigned.

Qualifications

• College degree or comparable work experience
• CPR/First-Aid Certified if required by the client
• Effective leadership skills and a strong work ethic
• Excellent customer service skills
• Efficient, well-organized, and able to handle a variety of duties simultaneously
• Creative in marketing, promotion, and programming
• Energetic, enthusiastic, and motivational
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Able to show initiative and make decisions
• Proficient in appropriate computer skills and office equipment
• Ability to stand for long periods

Essential Functions

• Seldom: Standing, walking, or climbing
• Occasionally: Use of hands, fingers, or reaching
• Frequently: Sitting, stooping, kneeling, crouching, or crawling
• Stationary Position: Sitting or standing
• Active Position: Walking, jogging, running
• Use of hands, fingers, or reaching: Operating, inspecting, placing, detecting, or conveying
• Climbing, balancing, or stooping: Stairs, ladders, ropes, equipment, beams
• Stoop, kneel, crouch, or crawl: Positioning self, moving, or installing
• Talk, hear, or communicate: Converse, discern, convey, express, or exchange information
• See, detect, perceive, identify, recognize, judge, or observe: Inspect, estimate, or assess
• Carry weight, lift, or move: Transporting, installing, or removing
• Exposure to: Chemicals, odors, smells, noise, heat, or cool

Disclaimer

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.

Job Description

Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group LLC

Arch Amenities Group LLC is an Equal Opportunity Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Arch Amenities Group LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.