LocationGreen Bay WI
OpportunityThe Spa Receptionist is anintegral part of the Spa team whose main objective is to ensure our guests havea smooth and welcoming arrival departure and overall relaxing experience whilevisiting our spa. This individual responds to a wide variety of guest requeststo create special moments and memorable experiences through passionateattentive service. Ideal candidates are driven individuals who believe inproviding outstanding guest experiences and coming to work energized and readyto carry that spirit throughout the day. With the rest of the guest serviceteam they work hard to encourage challenge and support one another to betheir best. This position requires an extremely polished appearanceprofessional etiquette and a warm and friendly personality.
As a Spa Receptionist youwillConsistently provide outstanding service and maintain cleanliness standards at a luxury level.Proficiently use ResortSuite software systems to correctly process transactions complete orders and accurately bookedit spa treatments.Ensure accuracy of all reservations with a knowledge of spa treatments spa policies spa amenities and overall hotel options and ability to communicate with our guest.Support all spa retail sales and communicate with technicians to allow our guests to experience our premium products and enhance their treatments.Provide a seamless and accurate check out paying special attention to attaching commissions applying discounts and package billing.Receive guest feedbackcomplaints and with supervision resolve any gueststaff issues as they arise.Enforce spa policies service requirements age restrictions guest behavior etc. with supervisionsupport to maintain a relaxing spa atmosphere.Support the cleanliness and maintenance of the Kohler Waters Spa guest amenities facility and equipment.
This is a part time year round position working weekdays and weekends.Shifts will vary between 700am and 900pm.
Gracious living is marked by qualities of charm, good taste and generosity of spirit. It is further characterized by self-fulfillment and the enhancement of nature. Our mission is to improve your sense of gracious living in every experience you have with a KOHLER® product or service.