Location Kohler, WI Opportunity Our Kohler Waters Spa team at The American Club Resort offers more than 50 innovative spa services using the healing properties of Earths mineral-rich waters and is one of only 64 five-star spas worldwide.
Join our world-class team of spa professionals and help our guests renew and recharge while they experience five-star living at its finest.
Specific Responsibilities • Consistently provide service and maintain cleanliness standards at a Forbes 5-Star level • Proficiently use Property Management System and related systems to correctly process transactions, complete orders, and accurately book spa treatments • Ensure accuracy of all reservations • Maintain knowledge of spa treatments, spa policies, spa amenities, food & beverage, and overall resort options and ability to communicate with our guests • Support all spa retail activities outside of retail team hours • Process all retail transactions, paying special attention to attaching therapist names to sales for commission purposes • Receive guest feedback, complaints, and with supervision, resolve any guest-staff issues as they arise • Enforce spa policies, service requirements, age restrictions, guest behavior, etc. with supervision and support to maintain a relaxing spa atmosphere • Maintain facility safety, cleanliness, and guest amenity standards • Replenish guest amenity items, including Coffee, Hot Water, Creamer, and Infused Water for both upper level public spaces and Finishing Spa • Clean public restroom, including toilet, sink, and mirror, and replenish toilet paper and hand towels • Support spa food & beverage operations, including obtaining of servicing license to uphold liquor safe handling requirements • Prepare and serve food & beverage items outside of café hours
Work Schedule This is a part-time, year-round position working weekdays and weekends. Shifts will vary between 7:00am and 9:00pm.
Gracious living is marked by qualities of charm, good taste and generosity of spirit. It is further characterized by self-fulfillment and the enhancement of nature. Our mission is to improve your sense of gracious living in every experience you have with a KOHLER® product or service.