Spa Receptionist Job Description
Your general responsibilities and duties are opening and closing spa duties booking appointments operating the POS system providing exceptional customer service maintaining a clean and organized area and responding courteously and professionally to guests and coworkers.
Requirements
Employee agrees to perform front desk and guest service duties in accordance with company protocols and standards. Previous customer service hospitality or front desk experience preferred. Basic computer skills and ability to learn spa booking and POS systems. Strong communication organizational and multitasking skills.
Employees agree to dress in a style consistent with the employers image including uniforms and adhering to the appearance standards as set forth by Marriott. Employees shall maintain accurate guest records and confidentiality in the manner prescribed by the employer.
Responsibilities
You must be able to work holidays weekends weekdays and evenings. You must report for duties at scheduled times and be in appropriate uniform at all times.
Opening and closing spa duties. Booking confirming and modifying appointments using the spa scheduling system.
Operating the POS system for check-in check-out retail sales and processing payments accurately.
Providing spa tours to guests and explaining services amenities and policies.
Delivering exceptional customer service by greeting guests warmly and addressing inquiries or concerns promptly.
Maintaining cleanliness and organization of the front desk lobby and common areas.
Performing laundry duties including washing drying folding and restocking linens and robes.
Stocking retail displays treatment rooms and guest amenities as needed.
Assisting with clerical duties inventory tracking and other administrative tasks as directed.
Supporting the spa team to ensure smooth daily operations and exceptional guest experience.
Benefits
We offer competitive wages Health and Dental Insurance company-paid Life Insurance Short-Term and Long-Term Disability Insurance Vision Critical Illness Accidental coverage 401k with company match Paid Time Off (PTO) free hotel rooms and hotel discounts.
E.O.E.