Spa Receptionist
Company Overview
Spavia Day Spa Plano is a luxury day spa in Plano, TX, dedicated to providing a relaxing, personalized escape for every guest. Our team is passionate about wellness, hospitality, and creating memorable experiences.
We offer a positive, supportive environment where team members are valued, trained thoroughly, and given opportunities to grow their careers in the spa and wellness industry.
The Opportunity
As a Spa Receptionist (called a Guest Advisor at Spavia), you will be the first and last impression for our guests. You will blend hospitality, sales, and coordination to make every visit seamless, welcoming, and memorable.
This role is ideal for someone who loves helping people, enjoys a fast-paced front desk environment, and wants to build a long-term career in spa, hospitality, or wellness while earning bonuses for delivering strong results.
What You'll Do
- Welcome every guest warmly, set a calm and professional tone, and guide them through their spa experience from check-in to check-out.
- Manage appointment scheduling using spa software to ensure accurate bookings, efficient room use, and minimal wait times.
- Handle phone and in-person inquiries, answer questions about services, and help guests select treatments that best fit their needs.
- Promote memberships, service enhancements, and retail products in a consultative, guest-focused way that supports their wellness goals.
- Process payments accurately, maintain complete guest records, and keep the front desk area clean, organized, and inviting.
What Success Looks Like
- Within your first few months, you confidently manage the front desk independently while maintaining a calm, professional demeanor during busy periods.
- Guests consistently mention you by name in feedback for your friendliness, professionalism, and ability to make their visit feel special.
- You meet or exceed individual and team goals for membership enrollments, retail sales, and rebookings while maintaining high guest satisfaction scores.
- You build strong communication routines with massage therapists, estheticians, and spa leadership so the daily schedule runs smoothly and issues are resolved quickly.
What We're Looking For
- Experience in customer service, hospitality, retail, medical office, hotel, restaurant, salon, or spa environments is preferred.
- Clear, friendly communication skills and confidence talking with guests, answering questions, and recommending services or memberships.
- Comfort using computers and scheduling software, with the ability to stay organized and multitask during busy shifts.
- A positive attitude, strong work ethic, reliability, punctuality, and the ability to work evenings and weekends.
Compensation and Benefits
- Competitive hourly pay starting at $14$16 per hour, plus performance-based bonuses and incentives (Guest Advisors currently average about $200 per month in bonuses).
- Employee discounts on spa services and retail products, paid training, and a beautiful luxury spa setting with a supportive team environment.
- Full-time team members are eligible for 401(k), medical, dental, and vision benefits.
- Career growth opportunities within a growing spa and wellness brand.
How to Apply
To be considered, please apply with your resume and a brief note sharing why you would be a great fit for the Spa Receptionist (Guest Advisor) role at Spavia Day Spa Plano.