Spa Sales and Guest Service Associate

Benefits:

• Competitive salary
• Free uniforms
• Opportunity for advancement
• Training & development

Formerly LaVida Massage, now proudly Hand & Stone of Commerce. Hand & Stone Massage and Facial Spa is a national, membership-based spa brand with 600+ locations across the U.S. and Canada. Our Commerce location is seeking a Front Desk Sales Associate with previous spa, wellness, or sales experience. This is not just a front desk job checking clients in and out. This role is sales-driven and customer-facing, offering 20-30 hours per week with room to add more in the future. We are specifically looking for someone who is flexible, reliable, and available to work nights and EVERY weekend and can hit our monthly sales goals. If you do not have open availability on weekends or are not comfortable selling/talking to guests, this position is not for you.

Who We're Looking For (Read Carefully)

• 2+ years of spa, wellness, or sales experience REQUIRED
• Strong sales mindset with confidence discussing memberships and upgrades
• Flexible availability with the ability to work nights and both weekend days
• Reliable, punctual, and professional
• Able to handle high stress situation calmly and with ease
• Comfortable in a fast-paced, goal-oriented environment
• Seeking a long-term position to grow with the company

Key Responsibilities

• Meet and exceed membership sales goals and conversion standards
• Confidently educate guests on services, promotions, and memberships
• Deliver outstanding customer service while building long-term client relationships
• Answer phones, schedule appointments, and manage front desk operations
• Maintain spa cleanliness and professional appearance standards
• Accurately handle administrative tasks and documentation
• Work collaboratively with management and service providers
• Perform additional duties as assigned

What's In It for You

• Competitive hourly pay plus commission on memberships sold and upgrades
• Sales contests and performance incentives
• Career growth opportunities, including management potential
• Ongoing training and professional development
• Flexible scheduling
• Positive, professional, and team-focused work environment
• Employee discounts on services, products, and gift cards

Qualifications

• High school diploma or equivalent (required)
• Must be 18 years or older
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills

If this sounds like you, please apply today or email your resume directly to mgr.commerce-mi@handandstone.com!

Compensation: $15.00 - $20.00 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.