Job Overview We are seeking an energetic, organized, and service-driven Spa Coordinator to support and lead the daily operations of our luxurious spa, with the experience and leadership mindset to quickly advance into a spa leadership role. In this key role, you will serve as the welcoming face of the spa while ensuring seamless coordination of guest experiences from appointment scheduling through checkout. This position blends front-desk coordination, retail and sales support, facility upkeep, and spa attendant responsibilities to create an exceptional and relaxing environment for every guest. The ideal candidate is proactive, detail-oriented, and passionate about hospitality, with the ability to manage multiple responsibilities confidently while delivering outstanding customer service and supporting revenue growth.
Key Responsibilities Guest Experience & Coordination
Greet guests warmly and provide exceptional customer service from arrival through departure
Manage appointment bookings using POS and scheduling systems, confirming reservations and coordinating staff availability
Provide non-licensed spa services, including mineral bath experiences, while maintaining exceptional guest care, safety standards, and service protocols
Ensure excellent phone etiquette when scheduling appointments or responding to guest inquiries
Coordinate guest flow to maintain on-time services and a seamless spa experience
Assist with VIP requests, special occasions, and special events
Address guest concerns professionally and escalate to Spa Management when necessary
Spa Operations & Attendant Duties
Support and oversee daily spa operations, ensuring all areas are clean, organized, stocked, and guest-ready
Escort guests to lounges, locker rooms, and fitness spaces as needed
Maintain cleanliness of locker rooms, lounges, treatment rooms, restrooms, and fitness center
Stock and replenish towels, linens, robes, amenities, and retail displays
Serve and clean up food and beverage offerings in accordance with spa standards
Monitor guest areas for safety, cleanliness, and comfort, reporting maintenance or safety concerns promptly
Open and close the spa according to established policies and procedures
Retail, Sales & Inventory
Assist guests with retail purchases and provide knowledgeable product recommendations
Confidently upsell spa services, enhancements, memberships, and retail merchandise
Maintain retail inventory by stocking products, tracking inventory levels, and merchandising displays
Accurately process payments, handle cash, and complete daily financial and POS reports
Team Leadership & Administrative Support
Assist with staff scheduling coordination and daily operational needs
Support Spa Management with administrative tasks and required spa documentation
Communicate effectively with Spa Management, Front Office, Housekeeping, Engineering, and other departments
Foster a welcoming, professional atmosphere through strong communication and teamwork
Uphold luxury service standards, spa etiquette, and brand values at all times
Requirements
Proven experience in spa, hospitality, retail sales, or customer service environment
Supervisory or team leadership experience preferred
Familiarity with POS systems, cashiering procedures, and cash handling protocols
Strong communication and interpersonal skills; bilingual abilities are a plus
Knowledge of merchandising techniques, upselling strategies, and stock replenishment processes
Excellent phone etiquette with a friendly, professional demeanor
Strong organizational skills with attention to detail
Ability to stand, walk, and move throughout the spa for extended periods
Willingness to obtain Food Handlers and TABC Certificates