Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.
Hotel Overview:
Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont's luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city's renowned and historic French Quarter.
- Provide professional massage therapy, body treatments, and wellness services in accordance with hotel spa standards, treatment protocols, and applicable licensing requirements
- Conduct guest consultations to assess wellness needs, preferences, contraindications, and treatment recommendations appropriately
- Maintain treatment rooms, equipment, linens, and spa areas in a clean, sanitized, and organized condition
- Ensure guest comfort, privacy, and confidentiality throughout all spa experiences
- Educate guests on spa services, wellness recommendations, retail products, and home care suggestions as appropriate
- Maintain accurate service documentation and treatment records in accordance with company procedures and applicable regulations
- Follow all sanitation, infection control, workplace safety, and professional licensing standards
- Assist with spa setup, preparation, and operational support as assigned
- Promote spa services, wellness offerings, and retail products professionally and responsibly
- Respond promptly and professionally to guest requests, questions, and service recovery opportunities
- Support spa events, VIP experiences, wellness programs, and promotional initiatives as assigned
- Maintain professional appearance, demeanor, and conduct consistent with luxury hospitality standards
- Participate in required trainings, meetings, and continuing education as operationally required
- Current Louisiana Massage Therapy License required if performing massage therapy services
- Additional spa, esthetics, or wellness certifications preferred depending on assigned services
- Previous spa, wellness, massage therapy, or luxury hospitality experience preferred
- Strong guest service and interpersonal communication skills
- Knowledge of massage techniques, wellness treatments, anatomy, contraindications, and spa sanitation standards
- Ability to maintain professionalism, discretion, and guest confidentiality at all times
- Ability to work independently and collaboratively within a team-oriented environment
- Professional appearance and polished demeanor required
- Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required
- High school diploma or equivalent preferred
- Must be legally authorized to work in the United States
All your information will be kept confidential according to EEO guidelines.