Role Overview
The SDA Network Technician supports DISA-provided GIG/DISN services within the 24/7 DISA Global Operations Center environment. This role provides Tier 1/Tier 2 network sustainment, alarm monitoring, ticket management, fault isolation, incident escalation, service restoration, and situational awareness for mission-critical DoD network operations.
Key Responsibilities:
- Create, update, and manage incident tickets using ServiceNow.
- -Monitor network events, alarms, and element management failures in real time across multiple monitoring tools.
- -Analyze alarms, correlate fault information, identify impacts, isolate root causes, and support resolution of network issues.
- -Support fault isolation activities, including testing, troubleshooting, fault localization, logging, and assignment.
- -Identify failed network elements, including systems, hardware, software, circuits, and facilities.
- -Coordinate with internal teams, customers, government stakeholders, and service providers to restore network services.
- -Verify service restoration after customer-initiated tickets are resolved.
- -Support network/service restoration, reroutes, normalization of circuits, and outage/degradation tracking.
- -Document reroutes and service-impacting actions in the CMDB.
- -Provide updates on outages, degradations, and incident tickets until resolution or path to resolution is documented.
- -Provide 24/7/365 sustainment support for outages, degradations, and Tier 1/Tier 2 operational issues.
- -Escalate incidents between Tier I and Tier II, including fault escalation, customer coordination, communications, ticket updates, and status reporting.
- -Provide timely situational awareness to leadership and impacted communities using approved communication methods.
- -Work directly with shift leads and O&M leadership for operational guidance.
- -Support training, SOP improvement, tool usage, and knowledge sharing across the O&M team.
- -Provide technical advice to peers and customers to help resolve complex network issues.
- -Demonstrate proficiency across DISN technologies, including routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, Cisco, Juniper, MSPP, DWDM, and optical switching.
Requirements
Required Qualifications:
- U.S. citizenship required.
- Security+ CE or equivalent DoD 8570 IAT Level II certification required at start.
- Ability to work in a rotating 24/7/365 operational environment.
- High school diploma and 2–4 years of relevant experience.
- Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, or performance management.
- General understanding of transport and IP network topologies.
- Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, video services, Promina, Cisco, Juniper, MSPP, DWDM, or optical switching.
Preferred / Strongly Desired Experience:
- Experience supporting DISA, DISN, DoD, GIG, DGOC, or mission-critical network operations environments.
- Experience working in a NOC, transport, IP, cyber transport, or network sustainment environment.
- Familiarity with ServiceNow or similar incident management platforms.
- Experience coordinating with customers, government stakeholders, service providers, and technical teams during outages or degradations.
- Experience with circuit reroutes, outage normalization, SLA tracking, CMDB updates, and service restoration documentation.
Benefits
Core Benefits:
- -Paid Time Off PTO):TEN (10) Paid days off & FIVE (5) Floating days off.
- -Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
- -Payroll: Paid Bi-Monthly.
- -401(k): Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment
- -Individual or company-wide performance and recognition awards (Quarterly
Health Benefits:
- -UNITED HEALTHCARE PPO, extensive national coverage.
- -INCLUDES: Medical/Dental/Vision/HSA.
- -Eligible on the first of the month, immediately after the start date.
- -Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.
Quality of Life Benefits:
-Training & Career Development Reimbursement of Tuition and training needed to support career development.
-$150 monthly reimbursement contribution paid monthly towards parking expenses.
-Receipts must be submitted by the close of business on the 25th of each month.
-Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.
Special Benefits:
- -Performance bonus – Project-based
- -Yearly bonus – Company based