 Patient Engagement Specialist (Pharmacy Technician)

 Remote Opportunity | Patient-Focused Healthcare Support

Help Patients Access the Care They Need—One Conversation at a Time

Are you a compassionate, detail-oriented Pharmacy Technician who enjoys helping patients and building meaningful connections? Do you thrive in a fast-paced environment where every interaction can positively impact a patient's healthcare journey?

At Shields Health Solutions, we're transforming specialty pharmacy care through innovation, collaboration, and an unwavering commitment to exceptional patient experiences. We're seeking motivated Patient Engagement Specialists to support patients through medication refill coordination, pharmacy services, and ongoing treatment adherence.

If you're passionate about delivering outstanding customer service and making a difference in patients' lives, we'd love to hear from you.

 Why Join Shields?

At Shields, you'll be part of a high-performing, mission-driven team that is improving patient outcomes every day.

Competitive compensation and growth opportunities

Remote work environment

Meaningful, patient-centered work

Collaborative and supportive team culture

Career advancement within a rapidly growing healthcare organization

Opportunity to work alongside healthcare providers, pharmacists, and specialty pharmacy experts

 Your Impact: Patient Engagement Specialist

As a Patient Engagement Specialist, you will serve as a vital connection between patients, pharmacies, providers, and internal teams. Through inbound and outbound patient interactions, you'll help ensure patients receive medications on time, navigate pharmacy processes, and maintain continuity of care.

Key Responsibilities

 Proactively coordinate medication refills, including data entry and pharmacy claim adjudication

 Make outbound patient refill calls and assist patients through the complete refill process

 Answer, resolve, and appropriately triage inbound patient and provider inquiries

 Clarify prescription orders with pharmacists and/or clinicians when appropriate

 Identify medications requiring special handling, including refrigerated or hazardous medications

 Manage, organize, and update patient and pharmacy information within database applications

 Assist pharmacies with prescription claim adjudication and resolution of claim processing errors

 Respond to questions regarding prescription coverage, fulfillment status, and pharmacy services

 Serve as a key point of contact between patients, pharmacies, pharmacy liaisons, clinical providers, and internal operational teams

 Identify trends, resolve challenges, recommend improvements, and support operational excellence initiatives

 Participate in process improvement efforts that enhance patient experience, productivity, quality, and service standards

 Maintain strict confidentiality and compliance with all applicable policies and regulations

 Stay current on industry and organizational knowledge through ongoing education and professional development

 Support business and health system partner needs with flexible scheduling, including start times as early as 7:45 AM EST / 8:00 AM EST

 Perform additional duties and responsibilities as assigned

 What We're Looking For

Required Qualifications

Ability to obtain and maintain required state Pharmacy Technician registrations/licenses

National Pharmacy Technician Certification (CPhT or equivalent) required based on state requirements

High School Diploma or GED

Preferred Qualifications

1–3 years of Pharmacy Technician experience

Experience adjudicating pharmacy claims

Experience managing medication refills and specialty pharmacy workflows

Experience collaborating with clinical care teams

Previous remote work experience

Bilingual skills (English/Spanish or other languages) strongly preferred to support our diverse patient populations

 Core Skills for Success

Exceptional patient service and communication skills

Professional and confident phone presence

Comfortable proactively engaging patients by phone

Ability to communicate effectively with clinicians, pharmacies, payors, and healthcare partners

Strong organizational and time-management skills

Proficiency in Microsoft Office, including Excel and Word

Ability to learn new technology, systems, and pharmacy platforms quickly

Strong attention to detail and ability to accurately extract and document information

Ability to multitask while maintaining quality and service excellence

Bilingual communication skills are a plus and highly valued

 Traits That Help You Excel

Empathetic and patient-focused

Organized and dependable

High integrity and accountability

Strong listener and communicator

Collaborative team player

Quality-driven and detail-oriented

Reliable attendance and punctuality

Positive attitude and strong work ethic

Energetic, motivated, and adaptable

 Minimum Remote Role Expectations

To be successful in this remote position, team members must:

 Work from a dedicated workstation with two company-required monitors

 Maintain a high-speed, stable, and reliable internet connection

 Be willing and able to work overtime as needed to support patient care demands

 Maintain a distraction-free work environment with a primary focus on patient care throughout the workday

 Participate on camera during most meetings with leaders and coworkers

 Handle highly sensitive patient and healthcare information with discretion and confidentiality

欄 Join Us

If you're searching for a career where you can make a meaningful impact, support patients navigating important therapies, and grow with an innovative healthcare organization, Shields Health Solutions is the place for you.

 Help patients receive the care they need.

 Build a rewarding pharmacy career.

 Be part of a team that's changing lives every day.

Apply today and grow your future with Shields Health Solutions.

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