Job Description
We’re Hiring! Our key client in the Legal industry is looking for additional members to their team. We have a Spanish Bilingual Contact Center Agent (Remote/Bring Your Own Device) role on the team.
- Pay Rate: $19.00/hour on W2
- Work Type: Remote – 50 miles within Approved Hub Locations
- Work Schedule: 10:30 AM - 7:00 PM PT | 11:30 AM - 8:00 PM MT | 12:30 PM - 9:00 PM CT | 1:30 PM - 10:00 PM ET
- Training Schedule: 7:00 AM - 3:30 PM PT | 8:00 AM - 4:30 PM MT | 9:00 AM - 5:30 PM CT | 10:00 AM - 6:30 PM ET will be followed through the duration of Training and Continued Education 8/18 - 8/28. Start work schedule on 8/31.
- Duration: 12-month contract with possible extension
Job Responsibilities
- Interact with customers via telephone to provide information.
- Process transactions and reply to inquiries about services.
- Use a computer system to track, gather information, and/or troubleshoot customer issues.
- Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken.
- Maintain the highest level of customer service.
- Refer unresolved customer issues to designated leadership for resolution.
Numbers & Facts
| Location | (Remote) |
| Job Type | Contractor |
| Salary | $19 Per Hour |
Qualifications
- Must have a High School Diploma or GED.
- Minimum of 6 months of customer service experience.
- Comfortable navigating computer software and web applications.
- Excellent verbal and written communication skills
- Proven problem-solving ability with a calm, clear, and professional decision-making approach.
- Exceptional ability to read, write, and speak fluently in both Spanish and English.
Top Required Skills:
- Experience working in a call center environment.
- Strong computer skills with the ability to navigate multiple systems and tools efficiently.
- Full fluency in reading, writing, and speaking both English and Spanish.
Benefits
Medical, Dental, Vision
About Company
Raise PBC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans’ status, sexual orientation, or any other characteristic protected by law. Raise PBC is an equal-opportunity employer encouraging diversity in the workplace.
Skills
- Call Centersunmatched
- Legalunmatched
- Multilingualunmatched
- Spanish Languageunmatched
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