Job Description:
Position Title: Spanish Bilingual Customer Service Representative - Employee
Benefits Brokerage
Location: Schaumburg, IL (Hybrid)
Classification: Full-Time, Non-Exempt
Working Hours: 9:00am -
5:30pm
Summary
An established, growing employee
benefits brokerage firm is seeking a driven, Spanish
bilingual
professional to join their client services team. Driven by an increasing demand
from clients for Spanish-language servicing across various levels of employee
benefits expertise, this position represents a strategic growth opportunity.
Operating under the direction of the Customer Service Manager, the Customer
Service Representative will manage critical inside service work for client
programs, collaborating closely with Account Managers and Executives. This is
an exceptional career opportunity offering a defined path for rapid advancement
for a motivated, capable individual looking to build a long-term corporate
trajectory.
Essential Duties and
Responsibilities include but are not limited to:
as a vital communication bridge, resolving routine coverage questions,
complex claims issues, appeals, billing discrepancies, and eligibility
questions for both English- and Spanish-speaking client employees.
with Account Managers to handle census preparation for marketing or
implementation, manage commission tracking, process invoicing, and assist
in conducting client open enrollment meetings.
in the preparation of professional formal proposals, client-facing
employee benefit booklets, and comprehensive open enrollment guides.
processing of client eligibility requests (enrollments, terminations, and
plan changes) utilizing carrier portals and internal benefits
administration platforms.
and meticulously maintain an active record of all client communications
and account activities within the company system.
internal Account Executives, AVPs, and VPs with language, documentation,
and translation assistance to ensure flawless execution of benefits
programs for diverse workforces including
attending occasional external client meetings with Sales
and Account Managers.
Qualifications
in both English and Spanish at a professional level (must be able to
speak, read, and write with corporate-level clarity and precision).
experience working within a traditional office setting is required;
candidates must already be accustomed to a corporate, professional
business environment and etiquette.
affinity for technology, advanced computer literacy, and a demonstrated
ability to pick up and master new software applications quickly.
successfully obtain and maintain an active Life and Health Insurance Agent
License within three (3) months of hire.
reside within hybrid commuting distance of the Schaumburg office. While
the organization highly values and offers long-term work-from-home
flexibility, in-office days are required. The current cadence is twice per
month, but candidates must be adaptable to potential schedule changes
(e.g., shifting to 3 or 4 times per month) based on operational needs.
mathematical proficiency and data-driven problem-solving capabilities.
meetings and be prepared to appear in standard
professional/corporate attire for client-facing environments.
strong desire to commit to the employee benefits field and scale the
career over the long term.
experience in a dedicated customer service or client-facing support role (preferred).
About Us
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.