This remote customer service role involves providing informed, objective responses to complex eligibility concerns related to programs like Medicaid, SNAP, and TANF.
Responsibilities include handling inbound and outbound contacts, verifying income and identity documents, guiding applicants through application processes, documenting interactions, and maintaining confidentiality.
Requirements include a high school diploma or GED, fluency in English and Spanish, strong communication skills, and the ability to work independently.
Preferred qualifications are call center experience, familiarity with government health programs, and proficient computer skills.
Home office must have reliable internet (25mbps+), and candidates should reside in the US, preferably in EST or CST zones.
The position offers competitive pay, benefits, and accommodations for those with disabilities.