Reports to:

• Front Desk Manager

Requirements: 

• Fluent in Spanish
• Proficient reading and writing skills
• Computer Skills
• Weekends availability
• Evenings (closing 5-11pm) availability

Special Skills: 

• Strong customer service skills

Responsibilities: 

• Greet all members and guests with a smile and wish them well as they leave the club
• Check in all members and guests following company procedures
• Communicate any system alerts or messages during check-in
• Answer phone calls in a courteous, professional, and helpful manner
• Share information about special events with members and guests
• Create a welcoming atmosphere for everyone who walks in
• Assist members with requests or refer them to a manager when needed
• Maintain a professional attitude at all times
• Make outbound calls to leads and members with billing issues
• Process payments for member services in line with company policies
• Be familiar with the facility layout, services offered, and class schedules
• Keep the front desk area clean and organized and assist in maintaining the cleanliness of all gym areas
• Support management with projects or tasks as needed
• Follow all policies and procedures in the Employee Handbook
• Complete opening and closing duties as assigned
• Enforce Crunch policies and deny access to members or guests who are not allowed to work out due to unpaid balances, system alerts, or not meeting facility requirements
• Send a quick End of Day (EOD) summary including membership sales, Kickoffs (KOs) booked, phone calls made, and any other important shift highlights 

Meetings: 

• Monthly or Weekly Department Meetings Employee Training Meetings