SPD - Payroll Product Specialist - Tier 1

You bring the automotive accounting experience — we teach you the software. 

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity:

The Payroll Product Specialist – Tier 1 serves as the primary point of contact for PBS customers utilizing supported payroll products and services. This role provides first-level support by troubleshooting payroll-related software issues, documenting and tracking customer incidents, and ensuring timely follow-up and resolution of customer concerns. 

    The Role:

• Build a strong understanding of payroll software, related processes, and supported payroll solutions.

• Receive, record, prioritize, and resolve customer inquiries, incidents, and service requests for supported payroll products.

• Troubleshoot payroll software issues and provide timely resolutions while maintaining excellent customer service.

• Document customer interactions, issue details, troubleshooting steps, and resolutions accurately in designated support systems.

• Escalate complex issues to internal resources as needed, including complete documentation to support efficient resolution.

• Keep customers informed on open incident status and follow established procedures through resolution.

• Share recurring issues, customer feedback, and product enhancement opportunities with leadership and internal teams.

• Participate in ongoing cross-training to support multiple products, services, and business processes.

• Follow departmental policies, procedures, performance standards, and corporate values.

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    Job Responsibilities:

• Previous customer service, payroll, or dealership experience is considered an asset

• Strong computer skills, including proficiency with Microsoft Office Suite 

• Excellent communication skills and a strong commitment to providing high-quality customer service

• Strong problem-solving and troubleshooting skills, with the ability to investigate issues and support timely resolution

• Effective time management, organizational, multitasking, and prioritization skills 

• Strong ability to document customer interactions, issue details, troubleshooting steps, and resolutions accurately

• Willingness to participate in ongoing education and cross-training

• Must hold a valid driver’s license and passport 

• High School Diploma

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• MUST HAVE Skills:

  • 1-2 years' PREVIOUS AUTOMOTIVE EXPERIENCE with a focus in Accounting operations
  • Strong computer skills are required including proficiency in Microsoft Office Suite (Outlook, word, excel). The ability to quicky learn and adapt to new software tools is essential!
  • Ability to travel within Canada and the USA up to 2 weeks per month; valid passport (or the capacity to obtain it) and full drivers' license are required

  Additional  Skills:

  • Excellent communication skills, including presentation and public speaking
  • PBS software experience is a strong asset
  • Experience facilitating in-person and virtual training sessions is a strong asset
  • Strong problem solving and troubleshooting skills
  • Effective time management and organizational skills
  • Ability to multitask and prioritize
  • Outstanding documentation abilities
  • High school diploma

  
  What we offer:

  • Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
  • Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
  • Comprehensive health benefits - Medical and dental coverage to support your well-being.
  • Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
  • Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
  • Employee recognition - Regular appreciation programs and performance based incentives
  • Competitive compensation package
  • • Competitive annual base salary
    • Up to $4,800 per year in product certification bonuses
    • Outstanding travel incentive bonuses
    • Additional performance incentives
    • Attractive referral bonuses
  • Staff discounts – Exclusive savings with partners such as GM, Dell, and more

  Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

  PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required