Special Assets Coordinator (full-time), Special Assets

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

JOB SUMMARY:

Handles a variety of administrative duties for the Special Assets department.

EDUCATION/EXPERIENCE REQUIRED:

• High School diploma or GED
• Three+ years' banking experience (or other office experience handling related matters)
• Customer service, collections/loan experience preferred
• Bankruptcy and probate experience preferred

QUALIFICATIONS/SKILLS REQUIRED:

• Strong attention to detail
• Management and prioritization of workload with minimal direction
• Self-directed, taking initiative and following up as needed
• Excellent written and verbal communication skills
• Consistency, dependability, accuracy, and problem-solving skills
• Strong organization and time management skills
• Commitment to customer service
• Ability to manage electronic files to include converting documents to PDF format, editing PDFs, and properly storing PDFs in appropriate software/file systems

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Prepares, copies and files department correspondence.
• Competent within consumer and commercial loan origination platforms, the core loan servicing system, consumer and commercial credit card platforms, the collections software, and the Microsoft Office suite of programs.
• Processes all incoming bankruptcy notices, assigns bankruptcy cases to the proper attorney, and re-assigns bankrupt loan customers to the Special Assets department. Submits bankruptcy maintenance requests to loan and card services. Makes electronic files and prepares bankruptcy legal requests. Monitors all cases, circulates and files documents pertinent to the case. Alerts management to unusual circumstances.
• Serves as back-up to solicit payments from secured past due consumer borrowers that reaffirm their debt in a Chapter 7 Bankruptcy filing. Monitors and solicits payments for all Platinum Equity Line accounts that are paying inside and outside the Bankruptcy Chapter 13 Plan.
• Sets up Special Assets electronic files for the commercial/mortgage accounts assigned to Special Assets. Copies documents and sends them electronically to document imaging for the file.
• Prepares the monthly delinquent commercial and mortgage loan report and circulates to lending staff; finalizes report on the first business day of each month.
• Prepares non-accrual and charge off forms for consumer and commercial loans.
• Prepares electronic legal request packages and coordinates all collections-related litigation with outside counsel, tracking status of cases, providing outside counsel with information as required, following up on judgments, sale dates, and other key milestones, and relaying all information to the appropriate account officer.
• Uploads department reports for inclusion in Board of Director packages monthly.
• Maintains bank records on deceased customers; monitors for probate filings and files claims when appropriate. Monitors loans in probate for payoffs, prepares releases when necessary.
• Prepares and prints UPS labels for the department.
• Prepares and sends electronically the Delinquency Report every Monday and Thursday and emails copies to appropriate individuals; sends monthly reports to lenders with upcoming maturities in their portfolios.
• Prepares legal bills for approval and payment by the Special Assets Manager.
• Administers the bank's Other Real Estate Insurance policy, including addition and deletion of properties as they are moved in and out of Other Real Estate, and preparation of monthly invoices for each cost center for approval and payment by the Special Assets Manager.
• Coordinates implementation of SCRA procedures for all service member active duty customers.
• Oversees problems with copier, printer and fax machine; requests maintenance and repairs as needed. Monitors levels of supplies for the department and orders supplies as needed.
• Manages the collection and delivery of daily mail delivered to the department.
• Assists with phone coverage for the department when necessary.
• Performs the duties of a Commercial Lending Assistant for loans in Special Assets, by managing the commercial and mortgage loan portfolio for the Special Assets officers. These functions include monitoring for maturity dates, ordering appraisals, collecting financial information from customers, creating finance requests in Capital Stream and uploading relevant information into Capital Stream.
• Assists the Special Assets Manager with maintenance of the Classified and Criticized Assets (Watch Loan) Report and processes.
• Handles repossession titles and wrecked collateral insurance claims for the Collections Manager.
• Processes payments received from bankruptcy trustees.
• Serves as back-up for the Recovery Specialist or Senior Recovery Specialist, as applicable.
• Performs other duties as assigned.

BENEFITS:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Holidays
• Employee Stock Ownership Plan
• 401k Plan
• Flexible Benefit Plan
• Voluntary Life Insurance
• AD&D Insurance
• Discounted Banking Services
• EAP (Free counseling sessions)
• Discounted AAA Membership
• Fitness Discounts
• Vacation Purchase Plan
• Interest-Free Computer Loan
• Interest-Free Fitness Equipment Loan
• Service Awards
• Attendance Awards
• Funeral Leave
• Subsidized Parking (Downtown)
• Sick Leave
• Educational Assistance Program
• Employee Wellness Program
• Dell Computer Discount
• Discounted Tickets
• Cell Phone Discount
• Jeans days to benefit local charities
• Paid Identity Theft Protection
• New Hire Incentive (for hourly employees)
• Personal Day
• Birthday Holiday
• Wedding Days
• Appointment Time
• Long Term Disability
• Life Insurance (2x salary)