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Special Care Account Representative

360care

Louisville, Kentucky

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JOB DETAILS
SKILLS
Accounts Receivable, Administrative Skills, Analysis Skills, Billing, Corporate Law, Corporate Policies, Credit and Collections, Customer Support/Service, Customer/Client Research, Data Entry, Detail Oriented, Establish Priorities, Fax Machines, Follow Through, HIPAA (Health Insurance Portability and Accountability Act), Insurance, Marketing, Medical Billing, Medical Treatment, Microsoft Excel, Microsoft Outlook, Microsoft Word, Problem Solving Skills, Reconciliation, Secure Communications Interoperability Protocol (SCIP), Telephone Skills
LOCATION
Louisville, Kentucky
POSTED
14 days ago
Purpose: To enroll, bill and administer Special Care Insurance Policies (SCIP) and provide marketing, telephone, and data entry support.
Essential Job Functions:
  • Coordinates resident accounts and billing schedules with proper set up procedures
  • Account research and terminations
  • Assist with premium processing, telephone, and customer service as needed
  • Consistently delivers excellent customer service to facilities, patients/family, providers, and marketers
  • Assist customers with all areas of service including:
    • Collection issues
    • Customer refunds
    • Account adjustments
    • Small balance write-off
    • Customer reconciliations
    • Other adjustments
  • Update records based on various reports/mail including:
    • Offset tracker
    • Deceased reports
    • Faxes
    • Mail
  • Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reports of suspected violations of law and Company policy
  • Reacts positively to change
  • Maintains confidentiality of all information; always abides with HIPAA and PHI guidelines
  • Other duties as assigned
 
Minimum Qualifications:
  • Associate degree or equivalent
  • 3-5 years administrative experience
  • Advanced working knowledge of Word, Excel, Outlook, Genelco Group Plus
  • Strong date entry skills and phone/email etiquette
  • Must have excellent organization, analytical and problem-solving skills
  • Exhibits strong customer service and follow up skills
  • Knowledge of medical billing and collection procedures
  • Accounts Receivable knowledge/experience preferred
  • Strong attention to detail, goal oriented
  • Ability to prioritize and manage multiple responsibilities
  • Able to work in a fast pace environment
 

About the Company

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360care

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