Special Credits Control Officer I, II, III

Reports To: Senior Special Credits Control Officer

Primary Functions: Perform collection activity on assigned accounts.

Duties and Responsibilities:

1. Contact members regarding delinquent financial obligations and make arrangements for repayment.
2. Respond to member inquiries regarding financial obligations owed to the credit union.
3. Perform "skip-traces" as required.
4. Analyze and initiate documentation necessary for refinancing loans and loan extension requests.
5. Analyze and recommend to supervisors, when appropriate, adverse actions on accounts to include, but not limited to, repossessions, closure of credit limits, blocks on credit and debit cards, legal actions and account codes to alert other credit union departments of potential losses.
6. Perform other duties as assigned.

Education: High School Graduate or equivalent.

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills: In the opinion of Special Credits Management applicants must display the aptitude and abilities to perform collection actions as required on past due financial obligations and provide members assistance in adverse situations. For internal applicants a minimum of six months of experience with direct and varied member contacts at the credit union is a requirement. Requires good verbal communication skills.

Tenure: Special Credits Control Officer II (Category 11) requires proven acceptable performance standards in the opinion of management that meets or exceeds expectations for proficiency and efficiency in the collection of past due financial obligations for a minimum period of six months as a Special Credits Control Officer I (Category 12). Special Credits Control Officer III (Category 10) requires twelve months tenure in the Special Credits Control Officer II (Category 11) position with performance that meets or exceeds expectations for proficiency and efficiency in collection of past due financial obligations and problem solving capacity of adverse situations involving members and their account relationships. At management's discretion, directly related work experience and/or accelerated training completion may be substituted for tenure.

Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.

Salary Pay Range: 10

Salary Pay Range: 11

Salary Pay Range: 12

• Short-term and long-term incentives
• Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
• 401(k) plan with a 5% match
• Employee Assistance Program (EAP)
• Life and disability coverage
• Voluntary cash benefits for accident, hospitalization and critical illness
• Tuition Reimbursement
• Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
• Click here to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer