Call Centers, Communication Skills, Customer Support/Service, Data Entry, Data Quality, Dialysis, HIPAA (Health Insurance Portability and Accountability Act), Home Care, Nursing Home, Staff Training, Team Player, Time Management, Typing
SUMMARY: This position is responsible for ensuring that members who require re-occurring transportation receive courteous and professional customer service.
ESSENTIAL FUNCTIONS
- Assist members efficiently and in a timely manner by projecting a polite, courteous and professional attitude at all times.
- Assist members with all transportation concerns.
- Maintain accurately entered data.
- Adhere to HIPAA guidelines regarding member confidentiality.
- Maintain an acceptable attendance and tardiness record.
- Schedule standing orders and demand trips using the NET InSight transportation management system.
- Schedule subscription trips to providers according to the Provider Assignment roster
- Maintain professionalism when dealing with medical facilities.
- Provide clinical staff, member providers, and members with the necessary paperwork to maintain clear communication.
- Insurance verification for both dialysis and nursing home patients.
- Retrieve messages from the call center for daily appointments.
- Train new employees.
- Assist dispatchers in writing up send-backs.
- Check member files for accuracy in the system.
- Process monthly recertification and attendance verification reports.
QUALIFICATIONS REQUIRED
- Excellent communication skills.
- Basic computer and typing skills.
- Customer service experience.
- Able to work in a busy environment.
- Able to work independently or with a team.
MINIMUM REQUIRED EDUCATION/TRAINING
- High School graduate or equivalent.