Special Servicing Operations Specialist

Why Bank OZK?:

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

 

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

 

Job Purpose & Scope:

Provides technical and administrative support for all repossession, remarketing, litigation, insurance, third-party agency, and loan servicing activities.

Essential Job Functions:

1. Provide frontline support in managing the Bank’s internal collection operation.
2. Coordinate all repossession activity in securing collateral for personal property
3. Facilitate all special servicing requirements for the Consumer & Small Business loan
4. Follow all federal, state and municipal collections laws, to include the Fair Debt Collections Practices Act (FDCPA).
5. Resolve insurance exceptions within the Indirect Lending
6. Assign legal placements to the legal network for
7. Reconcile monthly vendor
8. Assist with any remarketing activities needed during the asset disposition process for personal property
9. Assist in making collection calls when
10. Field incoming calls into the department’s inbound ACD group.
11. Maintain good punctuality and attendance to
12. Follow Bank policy, procedures, and guidelines

 

Knowledge, Skills & Abilities:

1. Knowledge of federal, state, and municipal collection
2. Knowledge of general banking
3. Skill in customer service. 
4. Ability to demonstrate interpersonal skills to discuss sensitive financial situations in a tactful, empathic manner and maintain the Bank’s image.
5. Skill in analytical calculations, time management, and problem-
6. Ability to communicate effectively both verbally and in
7. Ability to multi-task and work under general
8. Ability to work in a fast-paced environment with exacting
9. Skill in using computer and Microsoft Office, including Outlook, Word, and Excel. 

Basic Qualifications:

1. High school diploma or equivalent,
2. One (1) or more years’ experience with MS Office Word, Excel and Outlook,
3. Prior collection experience

Job Expectations:

Operate customary equipment and technology used in a business environment, with or without accommodation.

 

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required.  Other job functions, duties, skills, and standards may be added.  Management reserves the right to add or change the job requirements at any time.

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EEO Statement:

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.