Special Testing Services Coordinator

Special Testing Services Coordinator at Quest Diagnostics

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More: Impact Discover a role that empowers some of life's most important healthcare decisions.

Special Testing Services Coordinator

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Category Corporate Location Baltimore, Maryland Job function Operations Job family Billing

Shift Day Employee type Regular Full-Time Work mode Remote

Job DescriptionSpecial Testing Services Coordinator - Baltimore, MD (REMOTE)PST: Monday to Friday, 7am to 330pmEST: Monday to Friday, 9am to 530pm or 10am-630pmPay range: $23.87 - $35.80 / hourSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!Obtains and manages any required documentation as required by state or other regulatory entities for designated testing. Required to determine preauthorization, informed consent requirements and other documentation needs from a variety of insurance plans, payers and other governing sources. Handles all payer, physician and patient contact received by telephone and in writing. Troubleshoots both complex medical/technical compliance and routine requests. Deals with the coordination and review of laboratory testing and billing processes. Collaborates with other third-party partners as needed. Responsibilities: Strong phone etiquette; communication with high inbound and outbound callsHandles all client inquiries regarding preauthorization, informed consent requirements and other documentation needs from a variety of insurance plans, payers and other governing sources. Coordinates testing in parallel to obtaining proper documentation to comply with all payer requirements. Documents reporting or call history in the patient file and maintains appropriate records. Uses established protocols for reporting client concerns. May provide technical training to new hires and coach less experienced staff. Recognizes quality service issues and provides feedback to appropriate personnel on opportunities for improvement. May assist Manager in the delegation of work. Has ongoing responsibility for maximizing department quality and productivity by monitoring service levels and minimizing abandoned calls. Other duties as required. Qualifications: Required Work Experience: 5-7 years of experience in call center/ customer serviceHigh volume phone communicationInbound and outbound pone experienceExcellent customer service skillsStrong understanding of medical terminology requiredRequires knowledge of the billing and laboratory testing operationDemonstrated experience utilizing strong independent problem-solving skillsPreferred Work Experience:Medical Billing experience. Knowledge:Requires knowledge of the billing and laboratory testing operations. Strong understanding of medical terminology required. Skills:Must have strong communication skills. Proficiency with Microsoft Office products required (Excel, Word, PowerPoint, etc.) Ability to handle complex processes Must exhibit comfortable interaction with technical staff including laboratory managers, medical leaders, and other technical personnel. EducationHigh School diploma or equivalent (required)Bachelor's Degree a plus60615Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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What it's like to work here

Culture Our people contribute to fostering an inspiring and supportive workplace where we empower better health for our customers every day. Through our 11 Employee Business Networks (EBNs) employees can grow, connect, and contribute with professional development, mentorship, EBN program offerings, and community engagement. Each of our Quest Employee Business Networks is open to all employees. View more

Benefits We strive to ensure our people live a healthier lifestyle by offering programs and solutions that help you take care of yourself and those you love. Find out how our benefits give you everything you need to live your best life. View more

Corporate Social Responsibility Report We''re committed to promoting a healthier world, creating an inspiring workplace, and building value for all stakeholders. Discover how we''re making this happen in our annual reports. View more

Job Seeker Resources | Quest Diagnostics No matter where you are in your journey with us, you''re probably curious about our hiring process. With that in mind, check out some of the most frequently asked questions we get from candidates below. View more

Upcoming events | Quest Diagnostics Our events are the perfect way to meet us and discover more about what it means to choose a career with Quest. Here's the place to keep your calendar up-to-date with all the details of our upcoming virtual and in-person events. View more

Innovations and Insights | Quest Diagnostics We're a customer-first organization dedicated to creating a healthier world. We offer an environment that encourages curiosity. Ready to collaborate with us? Explore the areas below or search all open jobs to discover your next meaningful and challenging role. View more

Students & early career | Quest Diagnostics Whether you are transitioning from high school, college or to civilian life after serving in the military, we have programs that can help you reach your goals - and share in the incredible work we do. At the same time, you'll be able to enjoy the satisfaction that comes with joining a network of 50,000 brilliant minds united by a shared passion to build a healthier future. View more

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Equal employment opportunity

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary. Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.

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