Specialist 2, construction (NCMO)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for participating in project teams, researching technical topics related to Company operations, new product implementation, assisting with existing products and services and the overall upkeep and maintenance of designated areas of Construction Operations. The Construction Operations CST 2 is responsible for coordinating and prioritizing the full lifecycle of growth projects for both field and headend. The CST 2 possesses an intermediate to advanced level of industry knowledge and skill and has familiarity with tools and processes in Construction operations. They work with both internal and external partners to ensure quality meets Comcast standards while exceeding customer expectations and maintaining our competitive advantage on technology. Performs event correlation and identifies probable root cause; provides trouble isolation, basic troubleshooting and break/fix activities. This role will play a vital part in ensuring our network growth meets our customer’s needs.

Job Description

Responsibilities:

• Monitoring project records for start dates, milestones, material costs, and labor expenditures

• Supporting project coordination, developing cost estimates, monitoring job costs, evaluating change orders, and controlling the budget for work in progress

• Generating logs and reports on construction, projects, materials, and expenditures

• Addressing customer requests and complaints with timely follow-up and resolution

• Monitoring construction crew performance against goals and objectives and providing technical guidance

• Coordinating all construction project phases, including meetings, surveys, permits, and plant activation, while ensuring budget adherence

• Managing subcontractors, interfacing with officials and industry representatives, and offering technical support to internal departments.

• Ability to troubleshoot most complex issues. Performs duties with a minimum of supervision and guidance. Leads technical outage bridges and engages appropriate resources to drive issues to closure.
• Acts as an advocate for Construction Operations procedures, policies and processes. Ensures projects and initiatives are adhering to Company standards.
• Tracks and reports operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight.
• Acts as a technical resource in projects and initiatives and ensures successful project implementation.
• Contributes to design considerations for new products or architectural changes to existing products.
• Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.
• Provides training and guidance to less experienced team members.
• Attains industry standard certifications and education.
• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Construction, Customer Service, Leading Project Teams, Project Coordination

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.