Job Summary Serve as the first point of contact for students, prospective students, and visitors in the Academic Advising Office, providing professional, courteous, and student-centered customer service. Perform front desk and receptionist responsibilities in a positive, welcoming, and efficient manner while creating a warm and supportive environment for all guests.Essential Duties & Responsibilities & Knowledge Skills & Abilities Essential Responsibilities and Duties:Assist students in person, by phone, and through other communication channels with scheduling advising appointments, answering general questions, and navigating college resources and services. Triage student needs, direct individuals to appropriate departments or support services, and proactively communicate student demand and service needs to advising staff. Utilize college resources, including the Advising website and college AZ index, to provide accurate information and timely responses to frequently asked questions. Support office operations during peak enrollment and registration periods by assisting with crowd management and maintaining an organized, customer-focused environment. Refer students to campus resources that support their academic and personal success and help ensure a seamless student experience. This position requires flexibility in both scheduling and work location. Typical business hours are Monday through Thursday, 9:30 a.m. to 6:00 p.m., and Friday, 8:00 a.m. to 4:30 p.m., with occasional Saturday hours (10:00 a.m. to 2:00 p.m.) during peak registration periods. We are hiring for two part-time positions. One for the Redwood campus for the afternoon to evening until 6pm and one at the Jordan campus in the afternoon until 430pm. Assignments may vary based on departmental needs. Flexibility to work at multiple campus locations and adjust schedules as needed is required.Knowledge, Skills & Abilities: Punctuality is essential due to the student-facing nature of this role. Candidates must demonstrate a high level of dependability, professionalism, and reliability. Strong communication skills, including active listening, verbal communication, and interpersonal effectiveness, are required, along with a commitment to delivering exceptional customer service and proactive problem-solving.Minimum Qualifications High School graduate or GED. One year of customer service experience in an office setting.Preferred Qualifications Experience working in higher education.
Salt Lake Community College is Utah's largest college with the most diverse student body. It serves more than 60,000 students on 13 campuses and with online classes. All ages. Many interests. Flexible scheduling. With an exceptional range of academic and career-oriented options. A superb faculty—and a faculty-to-student ratio of 1:20—means our students get personal attention from exceptional academic and vocational professionals. With more than 120 areas of study, there's a lot of room to grow. This is a place that high school graduates can take their first step into higher education and later transfer to a 4-year school. Where students can earn training and skills to take them directly into the workforce. Career professionals sharpen their skills. And anyone can take a class for their own enjoyment.