Specialist - Business Support Liaison

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!

Position Purpose:

The Specialist - Business Support Liaison is responsible for System and ID administration, new user uploads, and issue resolution related to the contracted Services. This role is responsible to login and utilize the client chat platform for unified and real-time communication.

Job Requirements:

• Manage the site-level systems and ID contact between vendor and client
• Provide system and ID support and readiness
• Provide troubleshooting assistance to Agents/Representatives
• Coordinate Agent/Representative ID tracking and issuance
• Communicate new, termed and changes in Agent/Representative status to the client
• Manage system issue tracking, escalation and resolution support
• Coordinate all access, change, and term requests for those working on the project

Qualifications:

• IT service and support management
• Contact Center process and support knowledge
• High degree of customer service skills
• High degree of communication and project management skills
• Sense of urgency and ability to influence and negotiate
• Ability to quickly prioritize and analyze impact of issues
• Preferred background in contact center operations

If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.