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Role description
Job Description: Desktop Support Engineer
Location: Newport Beach, CA (Onsite)
Job Description:
Client is seeking an experienced IT Client Success Executive Support Specialist to deliver high touch white glove technology support for employees and executive leadership.
This role is responsible for endtoend desktop site technology and executive IT support ensuring reliable secure and seamless technology experiences across corporate offices and conference spaces
The successful candidate will provide expert support across Windows macOS mobile devices and cloudbased desktops while maintaining a strong focus on customer experience operational excellence and proactive service delivery This position plays a key role in shaping and sustaining clients support model and requires strong technical expertise discretion and the ability to manage multiple priorities in a fast paced environment
This role requires office presence five days per week 900 AM500 PM onsite at Newport Beach CA
Job Title
IT Client Success Executive Support Specialist Contract Worker
Location
Newport Beach CA Inoffice presence required
Key Responsibilities
Provide comprehensive hardware and software support including installation troubleshooting breakfix and enduser training for onsite and remote employees
Deliver white glove IT support for executive leaders and their executive assistants
Support Board level meetings executive briefings and other strategic meetings
Manage IT asset lifecycle activities including inventory tracking deployment reclamation and documentation
Support employee onboarding by preparing configuring and deploying devices and ensuring a seamless first day experience
Create manage and resolve IT support tickets in accordance with established service standards
Perform site support activities including maintaining local network connectivity print services and office technology infrastructure
Set up maintain and support conference room technology including Microsoft Teams Rooms and related AV solutions
Provide technical support for onsite and virtual live events including planning setup execution and post event support
Design and implement proactive support measures dashboards and continuous improvement initiatives to enhance service quality
Maintain accurate technical documentation knowledge articles and standard operating procedures
Required Skills Competencies
Customer Service Communication
Demonstrated ability to deliver exceptional white glove customer service to employees at all levels including executive leadership
Strong verbal and written communication skills with a professional courteous and confident demeanor
Troubleshooting Problem Solving
Exceptional analytical and troubleshooting skills with the ability to quickly diagnose and resolve technical and nontechnical issues
Ability to operate calmly and effectively in highpressure executive support environments
Time Management Prioritization
Proven ability to manage multiple requests and projects simultaneously prioritize effectively and meet deadlines
Confidentiality Discretion
Ability to handle sensitive and confidential information with the highest level of professionalism and discretion
Adaptability Proactivity
Comfortable learning and adopting new technologies quickly in response to evolving business needs
Proactive selfmotivated mindset with the ability to anticipate issues and identify opportunities for improvement
Technical Expertise
Advanced experience supporting
oWindows and macOS operating systems including expert level knowledge of Intune and Jamf
oMobile devices iOS and Android
oNetwork infrastructure and connectivity
oSecurity controls vulnerability management and client patching
oMicrosoft 365 ecosystem Outlook Teams Word Excel PowerPoint
oCommon enterprise collaboration and productivity tools
About You
Minimum 710 years of desktop or IT support experience
Minimum 5 years of direct executive support experience
Ability to work independently with minimal supervision while maintaining a consistently professional presence
Highly collaborative with strong interpersonal and relationship building skills
Organized detailoriented and capable of delivering results in a highperformance environment
Flexible and willing to support a wide range of business and executive needs
Polished professional presence with a welcoming service oriented attitude
Strong written and verbal communication skills
Intellectual curiosity and a continuous learning mindset
Resilient adaptable and comfortable operating under pressure
Skills
Mandatory Skills : Service Management Consulting- SIAM, ITSM, Non-ITSM, Servicedesk
Other details
Actual compensation within the range will be dependent upon the individual''s skills, experience, performance and internal equity.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):
Benefits and Perks:
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Benefits
Compensation range: $ 73,000.00 to 90,000.00 per year
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About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI - enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM - a Larsen & Toubro company - owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
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| Location | Newport Beach, CA |
| Salary | $73,000–$90,000 Per Year |