Specialist - Computer Services

Special Instructions

Dear Applicant,

The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following:

• Social Security Number
• Date of Birth
• Age
• Citizenship Status
• Gender
• Ethnicity/Race
• Marital Status
• Applicant Photos
  

* A redaction guide can be found by clicking here.

Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission.

Transcripts
Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).

Foreign transcripts
Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members

Job Description

Department: Information Technology

General Statement of Job

The Computer Services Specialist installs, repairs, and maintains computer hardware, peripherals, and software throughout the college and provides support to other computer services specialists.

Specific Duties and Responsibilities

Essential Functions:

• Installs, repairs and performs maintenance of computer hardware, peripherals and software.
• Performs wiring installation and moves/setups, as assigned.
• Develops working solutions to computer problems and carries out work orders and assigned tasks.
• Assists with desktop images and other critical local desktop enterprise agent software, including Sentinel One, Microsoft Endpoint Configuration Manager (MECM), Deepfreeze and other related desktop enterprise software.
• Coordinates and assists with move requests; assists with faculty, staff, and computer lab relocations.
• Performs projects and tasks assigned by the IT Operations Manager and/or the Computer Services Analysts.
• Installs and maintains specialized departmental software.
• Must be available for on-call duty on a 24x7 basis as requested by management.
• Keeps current on trends and developments in computer and network hardware and software.
• Serves on the Change Management Committee periodically.
• Travels throughout the college district as needed.
• Serves on virtual teams for a variety of projects.
• Performs other duties as assigned.

Required Education and Experience

• Associate's Degree in Computer Information Systems, Networking, Computer Science, or related field required.
• At least three (3) years of work experience related to the specified duties and responsibilities.

Required Knowledge, Skills and Abilities

• Excellent oral, written and interpersonal communication skills.
• Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
• Good working knowledge with personal computers, especially with Windows and Macintosh Operating Systems, and TCP/IP.
• Knowledge of encryption tools and virtualization solutions.
• Ability to adapt to constant change and periods of fast-paced, high-intensity work situations.
• Ability to work evenings and/or weekends as needed; ability to travel throughout the college district using own means of reliable transportation.
• Demonstrated commitment to achieving the vision and mission of South Texas College.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Checks, Certificates, Licenses, and Registrations

• Security Sensitive position: All